Recording Failure

I am having frequent recording failures. It seems to be the one show that my wife wants to watch on Plex, the Today show.

When I open the plex app on my iphone while it’s recording I frequently get a message “recording failure” with no explanation why it’s failed.
Plex Server Log attached: Plex Media Server Logs_2018-11-18_13-52-34.zip (4.2 MB)

My iphone log is attached Plex_log.zip (798.4 KB)

I have plex server Version 1.13.9.5456 installed on a new PC running Windows 10. Recording TV using Plex DVR and an HDhomerun 2-tuner device connected to the PC by cat5 cable. The HDHR is only used by plex.

All users access shows via ios devices, iphones/ipads.

Can anyone tell me how to troubleshoot this issue?

The recording of the Today show failed again today. When I went to watch the Today show using Live TV, while it was recording, I pressed play and chose “watch from the start”, and I got these messages on the screen. They’re in Italian, I’ve added the English translation:

“Impossible to evaluate the reproduction request - The channel cannot be tuned. Code: -1”. I know the tuner is working fine and the signal is strong because I later downloaded the HDhomerun app and could watch the show without a problem.

“Recording Failed: Live TV - Session”

“Recording Failed: Today - E281 - Episode 281”

When I tried to play the live stream it gave me this error “Could not create a playback session for this element”

Plex Server Log Plex Media (4.0 MB)
Plex iPhone debug log PlexDebugInfo-bear-plex-5.6.2-15508 (2018-11-20 08.10.23 -0500).zip (992.5 KB)

Would really appreciate any help solving this issue. I don’t want to give up on Plex DVR already, but I’m going to start looking for other recording solutions if I can’t resolve this quickly.

I really need some help with this. Can someone from Plex help me troublshoot?

Plex pass cancelled. Can’t pay for something that isn’t supported.

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