Refreshed Windows 10 now cannot install Plex

General Discussions
1

I did a windows 10 refresh and now cannot run plex. After install I try to launch and get the error “The program can’t start because CONCRT140.dll is missing from your computer. Try reinstalling the program to fix this problem.”
then I clicked “ok” and tried to launch again and now I get missing MSVCP140.dll file

I have verified all windows updates are completed, any ideas?
I looked under c:\users\pc_name\AppData\Local and there is no Plex folder

any help would be appreciated

2

Try to download and install Visual C++ Redistributable for Visual Studio 2015

3

@“Bartlomiej Baraniec” said:
Try to download and install Visual C++ Redistributable for Visual Studio 2015

thanks, I just did that and no change , still saying missing MSVCP140.dll file

4

Try mine: https://www.dropbox.com/s/q4ljr1cz11ivjqt/msvcp140.dll?dl=0
Put it in %windir%\system32

5

@“Bartlomiej Baraniec” said:
Try mine: Dropbox - File Deleted - Simplify your life
Put it in %windir%\system32

when I go to try that windows is asking me if I want to replace the existing file. So the MSVCP140.dll is already in the system32 folder

6

For x64 Windows, should it not go into %windir%\SysWOW64
PMS is x86 based so it will rely on x86 binaries.

7

On other thought. Do not simple copy dll’s here or there. You will need the right architecture.
Goto the link Bartlomiej Baraniec provided and download both x86 and x64 version of Visual C++ Redistributable for Visual Studio 2015. You should have 2 copies of MSVCP140.dll after installing (%windir%\system32 and %windir%\SysWOW64)
This way you will not have any problems from any programs(x86/x64) needing Microsoft C Runtime support.

8

@NewPlaza said:
On other thought. Do not simple copy dll’s here or there. You will need the right architecture.
Goto the link Bartlomiej Baraniec provided and download both x86 and x64 version of Visual C++ Redistributable for Visual Studio 2015. You should have 2 copies of MSVCP140.dll after installing (%windir%\system32 and %windir%\SysWOW64)
This way you will not have any problems from any programs(x86/x64) needing Microsoft C Runtime support.

I went back and tried to install the x86 version and had a setup failed error. Checked the log file and says this “[29B0:1C20][2017-07-14T21:45:44]e000: Error 0x80070666: Cannot install a product when a newer version is installed.”

I went to Control Panel and Uninstall Programs to check and I already have Microsoft Visual C ++ 2013 & 2015 both (x64 and x86)

So I’m completely lost

749×106 8.71 KB

9

Okay. Looks like you have a newer version(Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215).
You will need to uninstall this version, reboot your system and then install version 14.0.23026.

10

@NewPlaza said:
Okay. Looks like you have a newer version(Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215).
You will need to uninstall this version, reboot your system and then install version 14.0.23026.

that worked, thank you sir

and thank you to all who replied

11

Yeah, had the same problem - missing MSVCP140.dll - and installing version 14.0.2302 fixed the issue for me, too. Thanks for solving this!