While I’m not new to technology, I am new to plex, so I apologize in advance & appreciate the assist.
Error >> No soup for you - You do not have access to this server
(tldr = recap @ bottom)
Server Version#: 1.21.3.4021… latest direct download & manual install on DSM 6
Player Version#: (??)
I had plex running on my DS720+ for some time, but never got around to finishing setup & migrating over my media & testing it out on my network (or outside).
When I finally decided to get back to this - I tried connection from my Vizio w/it’s android app built in & preinstalled. I was having issues connecting to the plex server (tbh, days ago and I cannot recall the exact, initial error on the TV). After signing into my plex account on the TV, it connected to PMS showing 2nd manual server as my NAS device, but I assumed this was going out of my network, then coming back in – which would cause unnecessary internet traffic vs going across lan directly to the PMS. So, I removed it
Connectivity to my PMS stopped.
When I first setup the NAS & Plex, I had a flat network. Since then (though it was working) I complicated it with a bunch of VLANs/Subnetting all over the place. I enabled firewall rules on my Unifi to ensure communication from my ‘media’ vlan’ to the NAS/Plex. (TV, Laptops, & NAS are all on separate VLANs & subnets, basic testing seemed to confirm firewall rules were working.) I also have disabled pihole for a few attempts thinking it may be blocking somehow, still didn’t work.
Since that didn’t work - I decided to try to reinstall the plex server (it was due for update anyway, I originally had DSM package installed (v1.18), I then downloaded & installed latest ver (1.21)).
I think (again, noob) I was able to claim the server in my initial (few) attempts, but the Vizio was still not working. So I tried to reinstall/reconfig PMS again and still no-go. I found several other forum posts about the topic and attempted the suggestions within them, but still I am not able to claim the server. I subscribed to plexpass (was going to anyway) thinking it may help claim - nope.
At this point, I’m at a complete loss and need some serious help (in more ways than this, yes I know). All on separate troubleshooting steps >> I deleted the preferences.xml – deleted library folder – rebooted network devices – reinstalled PMS (multiple times, DSM version as well as latest version) – cleared auth-devices – rebooted DSM (obviously) – temp disabled DNS/PiHole – …
I can get to the PMS via IP:32400/web, but just don’t have option to claim it to set it up as a server anymore (no server settings). Next step would be to fully format my drives, and setup DSM from scratch again – but with my recent luck, I’m not sure if this will help!
Recap / Highlights
Synology DS720+ w/PMS 1.21.3…
Unable to claim server (option not present)
deleted preferences.xml & entire library folders in attempt to have PMS rebuild/repair
Plex/Synology is on separate VLAN & subnet from Laptop & TV/Media devices (w/same DNS=PiHole on all networks - also on separate VLAN/subnet)
still: No soup for youpretty much whatever was mentioned across dozens of other forum posts - but I probably didn’t get to the one about this issue specifically yet (still on the hunt)
Logs.zip (90.8 KB)