I’m having the same issues. Navigation using the remote on my Android box moves so slowly now it seems to freeze at times. In addition, I’m now once again getting a black screen and just hear audio on my desktop server when I attempt to watch video.
Why can’t Plex leave the app alone for awhile and stop continually making changes that either do nothing or just make it worse? It’s like someone in the programming dept. has OCD and just can’t stop fooling around with it!
And do the moderators here even bother to read members’ posts here anymore? I rarely see responses or attempts to help solve issues.
I have a lifetime PlexPass. I didn’t get it at a discount (that I can recall), but at the time it was exactly what I needed for my tuner/DVR setup and I viewed it as a worthy investment even at the then full price.
I now understand that now that means I ain’t worth jack squat, but what the Plex overlords need to understand about a lot of us Elderusers is that if we walk, Plex gets NOTHING from us ever again, rather than whatever data mining and such they’re presently doing to harvest value from our viewing habits. Last time I checked something is worth a whole hell of a lot more than nothing.
For the love of Cthulhu and all who dwell in the briny depths, give us a “Legacy” option that just does tuner record, library management, and file playback… the only functions that matter. Harvest our viewing habit data. Extract whatever value from us comes that way. And leave us the f*ckity-frack alone.
I need another “social media” instance clamoring for run time on my mental System/38 like I need a fourth testicle. Some of us simply don’t and won’t use those features. I don’t think the reality of what a “great migration” would truly look like has sunken in yet with the Plex crew, but if they get taken by surprise by such an eventuality, it will not be because they were not warned.
This release is absolute crap, and because of Plex’s ineptitude, I’m now forced to have auto-updating turned off entirely on my iPhone. Absolutely ridiculous, and bordering on unforgivable!
Please remove this version from the App Store and reinstate the previous version. This version only shows two of my four libraries my music and picture library are just gone! As for bugs I haven’t the patience to write the ones I have found and I have only been using it for an hour! Please please roll back this is a step in the wrong direction!
can see that many of you are experiencing the same issues I am. Does anyone know how we can directly contact Plex? It’s quite clear they are avoiding this forum — there has been no response, no statement, and as some of you have mentioned, even some posts seem to have been deleted.
I’m using Plex both as a media server and as the front-end app. E.g. Navigation isn’t working, downloads don’t work, and it crashes in the middle of TV shows. These aren’t just minor bugs — they are major issues that affect basic functionality.
Is there really nothing we can do? I know it might be a silly question, but this situation is getting frustrating.
Luckily my iOS app still hasn’t updated yet but I have been part of the Plex Preview program.
I’ve been a Plex user for over a decade and compared to previous releases, the preview is counterintuitive, incomplete, buggy and slow… so I’m honestly blown away that the app has been released in this state.
This was definitely pushed to meet a deadline and whoever was behind setting the deadline date and whoever actually made the decision to release it in this state… should be deeply, deeply ashamed of themselves. What an absolute mess…
I am really disappointed with Plex. I would give them money to get the old version back. However, try to find a good alternative (happy to get recommendations) after using plex for many years
Plex, please leave me with the “Old Experience” on my Roku and WebUI. If you remove the DVR Schedule and Recording Priority like you have in the iOS App (Why?!!), then you will have effectively removed OTA Recording .
Just so you know, music and photo libraries will not come back. There are dedicated apps (Plexamp and Plex Photos) for that (on mobile devices). It’s not a bug, it’s on purpose.
I share your frustration and if you find a better way to call attention to this disaster please let me know. I’ve left reviews on the app store, told everyone I know, posted on other forums and social media. I’m ready to print out flyers telling people to stay away.
That said, I don’t think that any of the staff that visits this forum or employees that worked on this wanted to put this dog feces out, that was a decision made at the top. The brand and customers are going to suffer, but I’m sure the donkeys that forced this on us will be fine and move onto another company to ruin and drain the life out of.
You, TheLivingBubba, might be very right. Additionally, I did not find a release plan or at least intention that Plex wants to fix this. even if… it will take months. They are missing significant functionality. I am testing alternatives and will move on if possible. nothing else I can do. If Plex doesn’t care then there is nothing I can do.
This new app is a complete buggy mess.
How it got released I’ll never know. Features also taken away.
I’ve been a long time Plex subscriber, but not anymore it’s now cancelled. I’m not paying for some half baked program that drives me nuts sitting up all night trying to change different settings that take my time and effort and I still get nowhere.
Here is where I might have to shave off my greybeard because I like how you worded the 2nd half of your comment: I’m perfectly OK with plex selling aggregated viewing habits (assuming truly anonymous), even on titles played on my server assuming OPT-IN
That would benefit 2x ways: 1) plex gets some small but recurring revenue 2) studios can have a little insight on “what are these people not on streaming services even watching?” - hopefully giving boutique 4k disc houses some data to press a film into 4k.
Hey Arrow/Second Sight/Kino/Criterion: there is a decent market opportunity to remaster x film in 4k, throw an extra commentary track, make a quick $40. Here is the data on how many of the customers that matter viewed the old copy in the past 24 months in 1080p.
Plex has to give me a client and server worth all this trouble first, however.
thelivingbubba: regarding your point about attention: I sent a message under get in touch - and selected billing questions and issues. if we would all do this. then at least Plex cannot hide from it. only way I could find to contact Plex
I’m still waiting to use the new app. But I can’t because they haven’t even updated the Plex media server to 1.41.2 on my Western Digital My Cloud Home. Absolute farce. I got a refund of my lifetime Plex pass because I can’t even use it.
I’m feeling like a serial naysayer after being very unhappy over the subscription steps weeks ago. But I curled up to watch my own content on my own server before going to sleep last night and saw my app auto-updated. So here we go.
And it’s bad. Really bad.
Plex dev team, if you are reading this, here’s a quick review from a long-time user. I’d ask that you roll this back and give users the ability to keep using the old app until this exits the apparent alpha stage it’s in, but I know it’s unlikely.
This is just my 1-day list. I’ll be certainly side-loading the old app and not updating for probably a year or more, so I’m sure I’m missing things.
The good
The overall idea of larger pictures and nav elements are fine. The UI graphical touches are fine.
Long lists seem more resilient against quick-scroll image caching issues, in some cases.
Library drop-down picker is slightly faster if needing to switch between content type library viewing.
The bad
Removing the side bar makes it extremely inefficient to find subcategories in my only content (i.e., as a self-hosted user, all my content). It is objectively worse - it takes more taps and scrolls to get to the sub-categories I’ve created and maintain. It’s all now just in “home” and “libraries” but there is no multi-entry-point menu to instantly drill into content types - it’s all serial/linear. I.e., more taps.
Removing nearly all of the user-friendly settings means that I can’t troubleshoot or customize 1/10th of the amount I could on the old Plex app.
Overall, the UI has been dumbed down, and the UX hides or removes powerful options. It’s clear Plex is trying to look a lot like Max or any other similar service.
The ugly
Live TV, On Demand and Discovery tabs may be a feature, not a bug, for some users, I get that. But not being able to remove them (as I’ve done every other app update in the past when it unhelpfully keeps adding them to my home screen) is a malicious dark pattern. I get that you want to make money from those services. But as a Plex Pass user, I thought we were paying you to avoid enshittification like this. It’s insulting.
Having to re-select user every time I switch out and into the app. This is a huge bug, annoying as heck.
The home screen scroll dump of Live TV, For You, Movie Trailers and other non-self-hosted content. More enshittification. I. Do. Not. Want. This. I can’t disable it. This is Plex selling my attention. It’s insulting. There is 2-3x the vertical scroll length for these advertisements compared with my own content. Yeeeeuuuuck.
And just to be clear so we are not desensitized to the word, “enshittification” here isn’t a synonym for “bad.” It’s specifically that users who are locked into Plex’s experience are now being monetized to make money off of these FAST and AVOD services. Or to be the middle-man by centralizing subscriptions to SVOD services.
To my view, it means Plex has crossed over that line between treating users as customers, and as the product. The devs and designers were in charge, now it’s clear the MBAs are. I feel I was a paying customer, and now I’m more valuable as a product to be sold. Gross.
should I turn off my auto updates?!?!