Remote Access - Not available outside your network

Plex Media Server Desktops & Laptops
1

Server Version#: 1.14.1.5488
Plex Media Server Logs_2019-02-28_15-56-24.zip (2.2 MB)

Didn’t want to start a new topic but I am having the same issue as a lot of people. My Plex server has been working for over a year straight with no problems and just the other day BOOM! remote Access - Not available outside your network and the only change was an update.

  • What you did? Updated Plex
  • What happened? Lost access remotely
  • What are your (relevant) settings? Windows 10, Netgear Router, Fiber ISP
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Feb 28, 2019 04:32:04.979 [0640] DEBUG - NAT: UPnP, public address is 10.151.96.109
Feb 28, 2019 04:32:04.979 [0640] DEBUG - PublicAddressManager: got WAN IP 10.151.96.109 from router
Feb 28, 2019 04:32:04.979 [0640] WARN - PublicAddressManager: WAN IP is a private IP address

Your logs show your public IP is being reported as a private IP. You might have some sort of double NAT issue going on.

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Fixed! Thank You!! It was a problem on my ISP’s side.

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