Remote Access - Not working

[sa2000]

@rhett7660

Ok, the screen is showing red, however I am able to access via my iOS phone via cellular. If I refresh the page via “apply” it stays green, for a little while and then changes back to red. The music will only play for a short period and then I get the spinning wheel of death on my phone. So it looks like something is making progress.

well something is blocking the connectivity test request that was being sent to your public IP 47.157.xxx.xxx and public port 8443

Either some security software or router port forward lost for public port 8443 to 32400 for 192.168.1.235 ?

These show the times when attempts were made to connect to the 47.157.xxx.xxx public IP via port 8443 and failed to get through

Oct 15, 2018 17:45:18.256 [0x7000031b6000] DEBUG - EventSource: Got event [data] '<Message address="47.157.xxx.xxx" port="8443" asyncIdentifier="6ce3ffc2-104c-4c0d-8385-6934e7584ba3" connectivity="0" command="notifyConnectivity"/>'

Oct 15, 2018 18:29:37.438 [0x7000031b6000] DEBUG - EventSource: Got event [data] '<Message address="47.157.xxx.xxx" port="8443" asyncIdentifier="656b5a67-d95e-4a15-b896-1a9749220e6f" connectivity="0" command="notifyConnectivity"/>'

Oct 15, 2018 18:34:23.984 [0x7000031b6000] DEBUG - EventSource: Got event [data] '<Message address="47.157.xxx.xxx" port="8443" asyncIdentifier="d0599a8c-f974-4f05-b141-4ea6a9260a25" connectivity="0" command="notifyConnectivity"/>'

Your iOS iPhone cellular connection got through the Plex Relay service - so i suspect a router issue and a reboot of the router may have resolved it

This is one of the requests from the iPhone - it was through Plex Relay

Oct 15, 2018 18:32:16.156 [0x700003651000] DEBUG - Request: [127.0.0.1:50391 (WAN)] GET /:/timeline?bufferedTime=0&duration=188973&key=%2Flibrary%2Fmetadata%2F273697&location=cellular&playQueueItemID=52562&playbackTime=0&ratingKey=273697&state=buffering&time=0 (14 live) TLS GZIP Signed-in Token (rhett7660)
Oct 15, 2018 18:32:16.156 [0x700003651000] DEBUG - Client [2477942E-E1F2-4A31-8A6A-76B03C9D34EA] reporting timeline state buffering, progress of 0/188973ms for guid=, ratingKey=273697 url=, key=/library/metadata/273697, containerKey=, metadataId=273697
Oct 15, 2018 18:32:16.157 [0x700003651000] DEBUG - [Now] User is rhett7660 (ID: 1)
Oct 15, 2018 18:32:16.157 [0x700003651000] DEBUG - [Now] Device is iOS (Rhett’s 7+).
Oct 15, 2018 18:32:16.157 [0x700003651000] DEBUG - [Now] Profile is iOS

[rhett7660]

I started playing while on cellular only. No wifi for my testing.

[rhett7660]

I have on my MacOS X computer, which is the fixed IP ending in .235, I have a firewall exception in it to let through both incomming and outbound traffic for the Plex Software.

On the router side, I have my Linksys Velop set to bridge mode, so it is just an access point. My Fios router, has wifi turned off and set to DHCP. I have the port forwarding set and also the exception in the firewall via the Fios router to allow connections to said port.

I will actually reboot both my routers tonight and try again to see if that works and post additional logs when trying to access via my Phone on cellular.

[sa2000]

May be your firewalls are blocking some packets regardless of your exceptions. As I said at those times in the log, 17:45, 18:29 and 18:34 the requests did not reach the server. Is your port forward 8443 to 32400 and is it reaching the router with the port forward as a destination port of 8443 ?

[sa2000]

You can test the port being open using canyouseeme.org putting in 8443 if your port firwardis 8443 to 32400 for the server

[rhett7660]

8443 to 32400. I had it backwords in my previous posts, but the last screen shot I posted of my port forwarding configuration, has it corrected. I will again test the canyouseeme.org once I am back home and on the network.

https://global.discourse-cdn.com/plex/original/3X/c/b/cbdfe67dbb382eb1d03d5ab80ab93485b7ec7150.png

[sa2000]

I am concerned that these are referred to as ‘Source’ and ‘Destination’ Ports. In a port forward rule, we deal with wan/public port and lan/private/local port.

In a tcp packet there is a ‘source port’ and a ‘destination port’. We would be wanting to forward packets that have a source port of ‘any’ and a destination port of ‘8443’ and we would want to forward to local port ‘32400’.

Perhaps need to check out the router user manual. Some routers have advanced rules that allow selection of source port as well as the normal rules for wan and lan ports.

[cetteup]

@sa2000

In a tcp packet there is a source port and a destination port. We would be wanting to forward packets that have a source port of any and a destination port of 8443 and we would want to forward to local port 32400.

You might be right. That screenshot seems to show a firewall rule rather than a port forward.

[rhett7660]

@cetteup and @sa2000

The screen shot I linked to is the port forward rule that I setup. I had the ports backwards and was advised they should go this way. Which is how they are setup now.

This is rule in the firewall that allows the access through the firewall of the port forward.

Firewall Rule

For the original port forwarding rule I setup, it is now setup with the new port number in the above screen shot. I will get an updated screen shot of the firewall exception if you would like. But I have the port forward rule setup and I have that rule enabled in the firewall to allow it through. When I update the ports, the rule is automatically updated on the firewall side to now include the updated ports etc.

Hope this makes sense.

[sa2000]

Having screenshots without the user manual for the router will not be of any help - obviously this is not like any other router or you are simply on the wrong screens

[sa2000]

You need to get rid of rules based on source port number - source port could be any value

Have all the screenshots uploaded in one post as images and not as links

[rhett7660]

Will get you screen shots tonight as well as the promised logs from the above post.

The images were already in this thread, just reused the link to said image. But I will post new uploaded screen shots tonight.

[sa2000]

and a link to the user manual for the router

[rhett7660]

@sa2000

Here is the link to the user manual:

Fios-G1100

[rhett7660]

Screen shot of the Port Forward Rule I have setup, this is under the Advanced–>Network Settings–>Port Forwarding Rules

Screen shot of the Firewall Setting, this is rule under the Firewall Tab–>Port Forwarding:

[rhett7660]

Screen shot of current Plex setting. I did quit and restart.

Once restarted I tried to access it via my cell phone via cellular.

[rhett7660]

Here is a fresh set of logs after the above.

com.plexapp.system.log (33.9 KB)
Plex Media Server.log (148.6 KB)

I separated the posts by type. Hopefully this makes it easier…

[cetteup]

In the menu shown in the first screenshot change Source Ports to Any (or something similar the dropdown offers) and change Destination Ports to 8443. This should allow any remote port to connect to your port 8443 (which is what you need for remote access).

[sa2000]

Thanks

It is as @cetteup stated - the source port in the service rule needs to be Any and Destination Port as 8443 and the port forward is ok

I have found an October 2014 post on this where I helped a user with a FIOS-G110

My PLex Server is only visible locally

I'm on Verizon Fios also and could not be seen from the outside either. It's something in the modem but every time I change anything I end up cutting off the TV or phone service. I have just got Port Forward to work on a Fios-G1100 and it was not straightforward at all. There was an option for source port and destination port in the port forward rule and that was confusing because you would think the destination is the 32400 LAN Port but it was not. it was the WAN destination port. So Sourc…

[rhett7660]

@cetteup & @sa2000

Will change this tonight when I am in front of my router. Will post screen shots and additional logs.

Fingers crossed.