Remote access not working

Plex Media Server Remote Access
1

Server Version#: 1.18.5.2309-f5213a238
Player Version#: ?
Synology NAS DS220+

Issues with remote access not quite working. If I click retry on the network settings it will say its working for a few seconds then revert to “not available outside your network.” The private has a green arrow but public ends up with a red “X” by the internet side.
-I’m able to see it through canyouseeme via ports.
-There were zero changes that should have impacted why this happened and is no longer remotely accessible.
-I’ve attempted updating router firmware/rebooting, changing ports and forwarding them, disabling/reenabling UPNP, disabling remote access and re-enabling, stop the media server and re-running it, disabling SIP ALG on the router.

So far nothing has resolved it. I’ve attached a recent log I just took.

2

Logs (2).zip (3.1 MB)

forgot to attach logs on first post.

3

Your logs confirm that PMS is conducting the Remote Access test but Plex.tv cannot connect back to you.

Jul 25, 2023 14:44:55.049 [0x7fbbc373c700] DEBUG - EventSource: Got event [data] '<Message address="68.XXX.XXX.XX" port="14205" asyncIdentifier="6a4d80dd-cef8-4ad7-8df8-ccc718ca40cc" connectivity="0" command="notifyConnectivity"/>'
Jul 25, 2023 14:44:55.049 [0x7fbbc373c700] DEBUG - PubSub: Got notified of reachability for async identifier 6a4d80dd-cef8-4ad7-8df8-ccc718ca40cc: 0

Notice the WAN port is 14205 … which should be port-forwarded to port 32400 of your machine.

Is this a manual port forwarding or UPNP ?

4

I’ve tried both port forwarding and UPNP. I think right now it’s a combination of both at the same time, following my bewilderment I threw them both at it haha

5

Oh no… You can’t do both. The modem router will go all kinds of stupid.

Pick one.

I choose 100% manual. I then know what goes where .
I’m not subject to “Plug & Pray” rules (because it doesn’t always work)

6

Yes I know, I cringed too when I realized how I left it. So its set to manual now, sending another log. Having the same issue still.
Logs (3).zip (3.3 MB)

7

Are you using the Synology Firewall ?

For most of us. with our NAS safe behind our modem/router’s firewall, we turn it off.

If the DSM firewall is on (Control Panel - Security)

You need to ALLOW custom port 32400/tcp .

8

DSM firewall is off.

9

Can you log into your modem/router ?

If you can, poke around and find the Internet / WAN IP address

Now. open whatsmyip.org

The IP address you see should be the same for both

lastly go to ‘canyouseeme.org’ to test if they agree the port is open.

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WAN IP matches in router, whatsmyip, and plex.
canyouseeme verified the port is open.

11

@jes6750

I will send you a PM.

In that PM, please show me a screenshot of your Remote Access settings

By definition, it should be working just fine.

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