Server Version#: 1.32.8.7639
Player Version#: 5.71.1 (Samsung Smart TV)
Hello,
I was trying to do a “watch together” with a movie from my private collection that IS shared with a friend in another state. When she logged in she saw the movie on the top of her home page, when she clicked on it, she received an error that said “You do not have access to this title, ask the owner to share it with you”. I confirmed in the “manage library access” area that she had full access to the entire private library. I even unshared it and re-shared it with her, having her log out and back into Plex with the same issue. She was trying to access plex via web on her IOS tablet.
I noticed that I have an exclamation mark in my “remote access” section of my plex server and have been trying to fix the error with the troubleshooting guidelines in the articles linked. But none of those steps seem to be fixing the issue. I’m not sure if the remote access issue is related to the content sharing with my friend, but I would like to access my plex server outside of my LAN. I have some videos and screenshots as well as the debugging log I will paste below regarding the remote access settings.
Remote Access not working: Screenshot by Lightshot
Remote Access connects and then disconnects: Remote access enables then disables
Router port forward setup: Screenshot by Lightshot
Computer with Plex reserved IP on the router: Screenshot by Lightshot
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"time": "2023-11-07T13:58:38.011Z"
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