Remote Access not working

Server Version#: 1.32.8.7639
Player Version#: 5.71.1 (Samsung Smart TV)

Hello,

I was trying to do a “watch together” with a movie from my private collection that IS shared with a friend in another state. When she logged in she saw the movie on the top of her home page, when she clicked on it, she received an error that said “You do not have access to this title, ask the owner to share it with you”. I confirmed in the “manage library access” area that she had full access to the entire private library. I even unshared it and re-shared it with her, having her log out and back into Plex with the same issue. She was trying to access plex via web on her IOS tablet.

I noticed that I have an exclamation mark in my “remote access” section of my plex server and have been trying to fix the error with the troubleshooting guidelines in the articles linked. But none of those steps seem to be fixing the issue. I’m not sure if the remote access issue is related to the content sharing with my friend, but I would like to access my plex server outside of my LAN. I have some videos and screenshots as well as the debugging log I will paste below regarding the remote access settings.

Remote Access not working: Screenshot by Lightshot
Remote Access connects and then disconnects: Remote access enables then disables
Router port forward setup: Screenshot by Lightshot
Computer with Plex reserved IP on the router: Screenshot by Lightshot

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    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36",
    "browser": {
      "platformVersion": "10",
      "id": "chrome",
      "name": "Chrome",
      "version": "119.0",
      "webkit": true,
      "platform": "Windows",
      "platformID": "windows",
      "platformModifierKey": "ctrl"
    },
    "version": "4.116.1",
    "primaryServerUrl": "http://127.0.0.1:32400/",
    "primaryServerAuthToken": true,
    "username": "mandid",
    "cloudUrl": [
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        "scheme": "https",
        "address": "clients.plex.tv",
        "uri": "https://clients.plex.tv",
        "testState": "connected",
        "isBundled": false,
        "isFallback": false,
        "relay": false,
        "isUntested": false,
        "isPending": false,
        "isConnected": true,
        "isUnauthorized": false,
        "isUnavailable": false,
        "isFailed": false,
        "isAborted": false,
        "isLoopback": false,
        "isPrivate": false,
        "isHttps": true,
        "isSecure": true,
        "isPlexDirect": false,
        "currentTest": null,
        "sources": [
          {
            "id": "internal"
          }
        ]
      }
    ]
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "Sending POST request with Content-Type \"application/json\". This can result in an unnecessary OPTIONS preflight request.",
    "time": "2023-11-07T13:58:38.011Z"
  },
  {
    "type": "ajax",
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    "status": 201,
    "headers": {
      "Accept-Language": "en"
    },
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For the router IP filtering (Port Forwarding). Try using the Plex server MAC address instead of the IP address. That fixed the same issue on my AT&T Fiber modem. You can find the computer MAC (Physical) address from a OS prompt using the command “IPConfig /all”.

It never connects. That is Plex trying, then failing, to enable remote access.

What is the router model name/number?

Are you sure that is the correct place to configure a port forward?

An IP Filter, allowing/denying packets, is not the same as a Port Forward, which tells the router where to deliver the packets.

FYI, only 32400/TCP is needed. Forwarding UDP neither hurts nor helps.

I took an update (1.32.7.7621) for Windows and remote access stopped working. Remote Access turned green then went red. The green for a minute means nothing. It goes green while it is testing itself. I have an ATT BWG-210, no upnp. Double checked settings in modem and went through the troubleshooting doc just in case. Turned off the firewalls when troubleshooting as well.

Theoretically, it should not have been other settings when it happened after an update. However, I looked at 69385vette’s post and figured, what the heck. I reset the modem to the MAC address and disabled and re-enabled Remote Access and it started working. Whatever! Thanks for the post vette!

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