Server Version#:1.43.0.10492
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I have been trying all the methods listed in the help guides without success. Remote access used to work but it has been problematic for some time now. I have tried the port forwarding steps.
I have tried reinstalling the server and resetting my router to default.
To what output?
Is your port forward visible from outside your home network? You should be able to verify using a service like canyouseeme.org
I cannot seem to get ports visible outside network
Does the public ip seen by canyouseeme.org match the router’s WAN IP and that seen in your server’s remote access settings?
If it’s the same, your ISP might be blocking your chosen public port. It’s worth retesting with some random other ports in the range between 20000 and 50000.
If the IPs don’t match your ISP could have put you into a CGNAT setup to avoid getting publicly routable IP addresses to their customers. You could ask them for an exception (getting a publicly routable IP)… some ISPs will offer such an option (usually in the form of selling you a static public IP).
In both cases, you might probably end up talking to your ISP.
ISP provider removed CGNAT and now able to see port. It seems to be working now with the exceptioin of when I go to link https://app.plex.tv/desktop/#!/. It does not see my plex server But when i go thru actual app on external network it does see my plex server.
Could be some stale cached information causing the hosted web app to struggle.
Have you checked if Important note about the Plex Web app - Local Network Access might be related.
thank you. that did the trick.
