Server Version#: 1.43.1.10611
Player Version#: 1.112.0.359-0d79a49f
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Dear any plex employees or wizards of the plex arts,
Plex Remote access has been working perfectly for the past two years but over the weekend it lost connection to outside of my the home network. So far I’ve tried: Restarting the device/server, resetting the cert, and I’ve confirmed with my ISP that my IP is static but I still have no remote access connection. Can you help at all?
Do you see any errors in your server logs? Plex Media Server.log would be the most recent one.
Plex Media Server.log (3.0 MB)
I’m seeing a few errors with finding a host name, could that be it?
Not being able to resolve URL is usually a DNS thing. Assuming you don’t have any sort of firewall blocking things I would try to change to Google DNS or Cloudflare public DNS to start.
I changed my network to go through Google DNS from Cloudflare and its still not connecting.
Can you restart server then grab logs again.
If you have the mobile app and put it on cellular to try to connect can you grab those logs.
You server shows as available remotely from what I can see on our end.
That’s how its looking on my end too on my windows device but on my cellular connection its still showing up as “No Libraries Available”.
log0.txt (56.7 KB)
Hi BigWheel,
Is there any other help you can think of regarding this issue? I’ve heard from others on my media server and they are still unable to connect via remote access across a variety of apps (Roku, PC, PS5) and I’ve sent another note to my ISP asking for confirmation that my IP is still static but I likely won’t hear from them until tomorrow.
If its a DNS issue would removing/re-entering plex’s network ports to port forwarding do anything? Or just going through the setup process of the media server again?
Attached are my cellular logs from the mobile app trying to connect and my in-network logs.
log0.txt (125.1 KB)
Plex Media Server.log (3.7 MB)
Thanks for new logs. I am still trying to think what it might be. Waiting on some others i asked to review logs.
I was wondering if you use canyouseeme.org and use the external port you used for forwarding which looks like 32400 does it show it can find it?
Also which ISP do you have?
I checked canyouseeme.org and it was successful, it can see the 32400 port.
My ISP is Sight and Surf.
As a new follow up, remote access is up and running again. I’m not sure what happened to cause this if it was on my end, I did end up removing and re-entering the port forwarding information on my firewall and router so maybe that was it unless there was something else done but thank you so much for your help!
I could not have figured it out without your help! Hope you and everyone else has a great night!
