Remote Access Not Working

I’m having this same issue. It started after the most recent update yesterday. I’ve included my logs. My client network is set to the same as @homersheineken IPv4 and IPv6.

Others are having this issue as well:

https://forums.plex.tv/t/plex-remote-access-issue-not-connecting/942337

Plex Media Server Logs_2026-09-03_21-41-55.zip (3.9 MB)

I moved you post to a new thread. Your problem is different than the other thread.

The NAS is having trouble accessing the Internet. It cannot find the gateway.

Note: This is written for DSM 7. DSM 6 should be similar (I don’t have a DSM 6 system).

Verify IP Configuration

  • Verify the IP address, network mask, and default gateway are correct.
  • Synology Control Panel → Network → Network Interface tab → Edit the interface to verify/change settings.
  • The gateway is usually the address of your router.

Synchronize to a public NTP server

  • Synology Control Panel → Regional Options → Time tab.
  • Pick a NTP server from the list and click Update Now.
  • It should display Status = Normal

Plex Media Server

  • Stop Plex Media Server and wait 30 seconds for the server to settle.
  • Start Plex Media Server.
  • Wait 3 minutes for the server to fully start and log the startup sequence.
  • Login to Plex Media Server and go to Settings → Remote Access
  • Verify it is configured correctly.
  • Enable remote access.

If remote access still is not working:
  1. Take a screenshot of the Remote Access page.
    Include the top two sections, from Available/Not Available to the IP addresses and port numbers.
    Block out the public IP address.
    Do not block out any private address or port numbers.

  2. Pull a fresh set of server log files.

  3. Post the log files and the screenshot.