about a month ago I bought a new iMac to replace the feeble 2013 Intel chip one. I had been running Plex, using an external 4 TB hard drive where my music library was stored as a server. I had some occasional connection issues in the past, but since the new iMac, I had to create a new Server and since then I am unable to establish remote access most of the time, on my App on my Apple iPhone XR. I get an “offline”: response. When I check Plex on my iMac, Remote Access gets the green check mark, and I have no problem accessing the server from two Apple TV’s I have on my network, in my house.
I thought it may have been problems with ATT Fibre Gateway/.Router (and it may be!) but I don’t know where to start, really–actually, I have checked router setting, etc., but I am a novice regarding all things Networky…
Let’s maybe start with something simple… did you create an IP reservation in the DHCP settings of your router for the new iMac?
Such “on/off experiences” could be based on the router assigning your iMac a new local IP address when Plex is still searching the server on its old local network address.
Did you already have a look at the related troubleshooting support article?
Thanks for that…I did create an IP Reservation, but still encounter OffLine msgs. on my iPhone App when not on the Wifi network. Will search some more…I’m a newbie at networking so it’s going to be slow going, I guess.
I should note that on the iMac which runs the server, it consistently says Remote Access is enabled…fully accessible. So I think it’s a network issue, not a Plex issue…
