Remote access or no remote access

Plex Media Server Remote Access
1

Server Version#: 1.24.4.5081
Player Version#:
I recently set up my new Synology DS920+ and installed PMS to run on it. Ever since, it runs only a few seconds to minutes and remote access is shown as not available. I have port 32400 manually set and I have 32400 port forwarded on my router (it was working fine with my old desktop server). So, I have been battling this few a couple of days now until I notice one of my remote clients was watching a video, but Remote Access was still shown as not available. I had another client try and he was able to connect, too.

So, what would make PMS show remote access as unavailable yet still allow remote access? I’m really stumped.

3

I’m running into the exact same scenario and even created a separate topic post for it just now. Wish I had seen this in my original search as it would have saved me a few hours of racking my brain!

Thanks!

4

One thing that throws me is when I run canyouseeme.org. Shouldn’t it show port 32400 open? Since my PMS is on my Synology NAS, I installed Firefox on it so I could run canyouseeme.org from the NAS and it still doesn’t show port 32400 open.

5

Monitor playback via Plex Dashboard → Now Playing.

Connections listed as Remote are using remote access.

Connections listed as Indirect are using Plex Relay.