Hello, i built my server NAS recently, installing Plex without any problems and i could launch medias easily but when im trying to launch medias online with an other computer in an other place than mine (not from my local adresse), medias for exemple movies get started normally but the quality blocks at 720p i dont even know why, with all my movies !!! Im lost
also, the issue keep going at the level of remote access however I opened the 32400 port with the static IP adresss but nothing changes.
Did you check the remote quality settings on the computer you’re using to access the Plex server with remotely? The remote streaming quality setting on clients is set really low by default. Might just need to adjust that setting:
Well if it doesn’t have a good path outside your network I’m surprised you’re getting 720p quality. I thought Relay connections were limited to 480p.
So at this point this is really a networking issue. Are you getting a direct IP address from your internet provider on your router? If your WAN IP as seen by your router is on any of the following ranges you are not directly on the Internet and are going through a second layer of NAT.
If uPnP is active, Plex should be able to set it’s own port forward on your router and you shouldn’t need to manually set the port.
Have you tried letting Plex set the forward for you? I tried to change the port Plex was using once and it did not seem to work even when I manually configured the port forwarding on my router. It’s been a couple years since then, so maybe the results would not be the same now. But I have Plex working fine so I don’t feel like trying again.
Edit: Why has the person I’m replying to suddenly changed?
Whatever, dude. If you changed your username your earlier posts would not show the old one. Also, your logs show two people interacting with the server – aymarguillambert@aol.fr and amb1099@protonmail.com. I was going to ask which one you were to make sure I was looking at the right playback logs, but at this point your should just be real and say “my remote user is having trouble”.
Speaking of those logs:
Sep 08, 2020 04:57:12.887 [0x80c346700] DEBUG - World War Z - video.bitrate limitation applies: 10050 > 2000
Sep 08, 2020 04:57:12.887 [0x80c346700] DEBUG - World War Z - audio.channels limitation applies: 8 > 6
Sep 08, 2020 04:57:12.887 [0x80c346700] DEBUG - World War Z - video.bitrate limitation applies: 10050 > 2000
Sep 08, 2020 04:57:12.887 [0x80c346700] DEBUG - MDE: World War Z (2013): no remuxable profile found, so video stream will be transcoded
Sep 08, 2020 04:57:12.887 [0x80c346700] DEBUG - World War Z - video.bitrate limitation applies: 10050 > 2000
Sep 08, 2020 04:57:12.887 [0x80c346700] DEBUG - MDE: Cannot direct stream video stream due to profile or setting limitations
Sep 08, 2020 04:57:12.887 [0x80c346700] DEBUG - Scaled up video bitrate to 15075Kbps based on 1.500000x fudge factor.
Sep 08, 2020 04:57:12.888 [0x80c346700] DEBUG - World War Z - audio.channels limitation applies: 8 > 6
Sep 08, 2020 04:57:12.888 [0x80c346700] DEBUG - MDE: Cannot direct stream audio stream due to profile or setting limitations
Sep 08, 2020 04:57:12.888 [0x80c346700] DEBUG - MDE: World War Z (2013): selected media 0 / 629
Sep 08, 2020 04:57:12.888 [0x80c346700] DEBUG - Streaming Resource: Calculated bandwidth of 2369kbps exceeds bandwidth limit. Changing decision parameters provided by client to fit bandwidth limit of 2000kbps
Sep 08, 2020 04:57:12.888 [0x80c346700] DEBUG - Streaming Resource: Determining preferred transcode encoders through transcode only decision.
Sep 08, 2020 04:57:12.888 [0x80c346700] DEBUG - Scaled up video bitrate to 15075Kbps based on 1.500000x fudge factor.
Sep 08, 2020 04:57:12.888 [0x80c346700] DEBUG - Scaled up video bitrate to 15075Kbps based on 1.500000x fudge factor.
Sep 08, 2020 04:57:12.888 [0x80c346700] DEBUG - Streaming Resource: Reducing playback quality for 1904kbps stream bitrate: video resolution to 720x300, audio channels to 2, quality to 68
I’m not the biggest wizard at log reading, but this looks like exactly what I was talking about on my first reply here. Plex is seeing a limitation of 2 Mbps for the stream, it refactors the 10 Mbps video stream for transcoding, and then runs into the 7.1 channel audio, which it can’t play back in Chrome, and eventually you get 2 channel stereo downmix and 720x300 video.
So not sure if the user here really has not fixed his remote streaming quality settings, or if this is an issue with no direct remote access (I didn’t look too closely at the beginning logs where the server was booting up). If Remote Access is really failing out you need to get that fixed first, and I don’t know enough about your network setup to comment further. If you got your router from your ISP I’d be suspicious of it. I gotta go for now.
but the issue is similar with 2 users, if i connect me with my admin or other remote user on connexion public (WAN) my image quality is low in both cases (720p) but with any user on local conexion not problem , so the remote user is not problem for me, even if plex seeing a limitation (i have delete several time that’s has maybe delete preferences at same time) , my user admin has not a limitaion for the stream.
i think it’s just remote access has issue related to my router and yes my router is provided by my ISP,
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thanks for help, at least i know already it’s not hardware who is linked all that
