Remote Access Problem

Plex Media Server Remote Access
1

Hello,

I have an active Plex Pass.

  • OS: Windows 10 Pro 22H2 Build 19045.4046
  • Plex version: Version 4.123.2
  • Router GigaNet with activated UPNP Added Port Forwarding in the router for plex: Public Port Range Private Port Range Protocol Comment 1 192.168.1.13 32400 - 32400 32400 - 32400 TCP + UDP

Plex server is set to Manually specify public port 32400 STATIC IP address of the computer is set.

Windows firewall - OFF

I have the following problem. I start the Plex Server. Everything starts normally. I can access it locally without a problem. I want to access it from outside (public) I manage to connect for a little while…

OK
OK896×437 50.7 KB

and then in the plex media server a message appears. “Not available outside your network Your server is signed in to Plex, but is not reachable from outside your network. Learn more”
NOT OK
NOT OK797×361 40.6 KB

I ask for some assistance because I CANNOT access my server from an external network!

Can someone help ?
THANK YOU!

2

I don’t know anything about that brand/model router but some cannot do UPnP and port forwarding at the same time.

have you checked canyouseeme.org ?

3

Thank you for the quick response. I just tested with the site and Error: I could not see your service on . .. * port (32400). Reason: Connection timed out.
Here is the translation of your message to English:

I’m thinking that the provider might have blocked the port, but I tried on 8080,9090,32402… same thing. And the redirection in the router is created…
3
4

4

Why do you have it port forwarding to the router IP?

5

Just to test something. It’s now disabled. Only forwarding is to Local ip adress where is plex server located.
555
6

I can’t think of anything else to check in the settings? Except to call the internet provider tomorrow…

6

I would also try disabling UPnP. some routers can not do both at the same time.

7

I spoke with the internet provider and they assured me that they don’t have any port filtering whatsoever. I disabled the UPnP option on the router and left only Port Forwarding to the local IP, but it still won’t connect. Can anyone help?

This is the error from the log:

[Req#35f] NAT: PMP, got an error: NATPMP_ERR_RECVFROM.

8

Thank you for the responses. I installed a different router and things got sorted out!

1 Like
9

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