Server Version#: 1.24.2.4973 (Synology NAS) Player Version#: newest version (Amazon Fire TV Stick 4K) I don’t know if this is a “Plex Media Server” problem, a “Remote Access” problemt or a “Plex Players” problem. I hope the category “Remote Acess” is ok. – In general the Remote Access is working…

Finally the problem is completely fixed: Additionally to the mentioned network settings i had to deactivate Remote Access , so that only the Custom server access URLs are used to connect to the server. Thanks, @SwiftPanda16 . And i had to add the port to the Custom server access URLs.

Leaving an indefinite-paused playback will cause problems because the network connections are live on one side but become stale (non-usable) on the other. I recommend setting a timer limit on the server to forcibly terminate any playback sessions which have been paused longer than XX minutes. You’…

Thanks for your answer. Wich value would be recommended for the automatic termination? Would 60 minutes be ok? Or would 30 minutes be better? If this fixes the connection problems, i will mark your post as the solition in a few days. Otherwise i will write again, if the connection problems aren’t f…

[image] ChuckPa: I recommend setting a timer limit on the server to forcibly terminate any playback sessions which have been paused longer than XX minutes. Sadly this did not help. Even if the playback is stopped manually via return button on the Fire TV Stick remote or if the Playback is st…

This fixed the problem: [image] "Unknown IP" in Remote Access Settings I set some network settings… Custom certificate location Custom certificate encryption key Custom certificate domain Custom server access URLs Edit: See the next post. Two more things to fix the problem.

Remote Access Problems with Fire TV Stick 4K (Connection failed + Server doesn't have required conditions)

Plex Media Server Remote Access

Aspireen November 4, 2021, 1:51am 5

This fixed the problem:

Edit:
See the next post. Two more things to fix the problem.

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Remote Access Problems with Fire TV Stick 4K (Connection failed + Server doesn't have required conditions)

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