Server Version#:1.18.1.2019 (just updated to this, issue started BEFORE update)
Player Version#: ???
I’m on a mac and been using Plex for years and literally never had any issues. I set it up, and it has simply always “worked” lol.
So, I know very little about the technical side of using plex but this seems like the exact issue others are having in that it just stopped working this weekend and I have no clue how to fix it.
I tried restarting my router, restarting the computer and the app itself on the mac but I still get the same issue under REMOTE ACCESS: “Not available outside your network”
I even updated to the latest 1.18.1.2019 (from 1.6 - the issue started BEFORE the update)
I tried checking the “manually specify port” box then hit “RETRY” and it seems to solve it for a few seconds, then goes right back to the above error.
Contacted my ISP and asked about getting a static IP (solved the issue for someone else) and no dice. Also was told that “CGNAT” did not apply to me? No clue what that means, but that is what I was told.
I don’t know much about “firewalls” or “ports” but I assume something like that is the problem?
It’s a NetGear R6200v2 from several years back. I can login but dont know what you need to know about “port forwarding”. If you can tell me I’ll gladly send the info lol.
There are 2 ways remote access works, upnp which doesn’t require this port forwarding but is unstable and can break out of the blue or you can setup a port forwarding which tends to be much more stable and will work better for you long term.
Follow the instructions and if you have questions ask.
