Nokia Hyperhub router (Device Name: HA-140W-B, Vendor: Nokia). I have enabled uPnP in the router.
When I sign in to Plex through my web browser I see two servers (my laptop and the NAS Home Cloud server). The laptop server seems to be fully accessible outside my network, but I can’t get remote access set up for My Home Cloud), although I have opened the 32400 port.
And I see the 3200 port opened ( Open Port Check Tool – Verify Port Forwarding on Your Router (canyouseeme.org))
I would appreciate help from the community to resolve this issue. I’ve been battling with this issue for a couple of weeks and it seems I’m unable to sort it out.
Thank you
With 2 Plex Media Servers running in your home network, try to use individual manual port forwards for each of them instead of UPnP. For remote access to work you need to have 2 different outside ports, 1 for each server with a dedicated routing to that server.
e.g.
Server 1
WAN Port: 32410 ← custom port according to your liking
LAN Port: 32400
Device: Server 1
Server 2
WAN Port: 32420 ← custom port according to your liking
You can basically pick any port… according to the related support article this should be in the range of 20000 to 50000 – though you can also pick others (though by going below 20000 there’s an increasing risk of conflicts if you run other services).
Just make sure to configure the same port in the manual port forward and the remote access settings of the respective server!
You got this mixed up.
You need to configure 2 separate port forward rules in your router:
one for the Plex Media Server running on your NAS
one for the Plex Media Server running on your laptop
Each of them needs its own dedicated WAN port (no ranges needed… just one port that’s different from that used for the other server) that’ll then be routed to the respective server (LAN port = 32400).
In your example, the router configuration should be like this:
I absolutely can’t get Plex to work. I’ve check my router configuration, made sure it’s got IP passthrough (i.e. not Double NAT).
When I go into the web config I do “retry” and it remote access shows “accessible outside your network”, Then about 15 seconds later it shows “not available” - it just flashes and boom it’s not available.
I’ve checked the firewall and Plex apps are allowed through.
check if it’s actually not working or if this is some hiccup of the status indicator
verify if you can access your router’s public IP address and the defined public port (you can test this using a service such as canyouseeme.org). If it’s not visible at all, there’s likely an issue between your ISP and (including) your router configuration; if it’s accessible but remote access is still not working, the issue is most likely between your router and PMS (including both endpoints).
Test via canyouseeme.org works for both ports (32410, 32420)?
If so… does the issue persist if you (1) disable/enable remote access on the MyCloud PMS or (2) restart the NAS?
This might be related to WD still only offering an ancient version of the Plex Media Server (v1.18.6 was released in early Feb 2020). If I remember correctly, there used to be an issue where the status indicator implied remote access was not working while apps could actually access that server just fine. Can you check if this could be such a case where the status indicator is simply off?!
Thank you so much
Does it mean that the issue is that WD hasn’t updated their Plex software in a while?
I have disconnected my mobile phone from the network and have tried to access via Plex mobile app a content on My Home Cloud server (using data), and it seems to be working. Is that a correct way to test remote access outside of my network
Thank you so much for your incredible help
Yes, if your mobile is off your WLAN and uses mobile data instead you’re outside your home network. Therefore if you actually can see and play your media from that server, your remote access is actually working (despite the remote access status indicator saying differently).
