Remote access unavailable

[tom80H]

@ServerFCA

On router, I activated the UPNP option and forwarded the port using 32400.

There’s no reason to keep UPNP activated if you go with a manual port forward (unless you need it for some other service).

@ServerFCA

The result is always the same: initially shows up the message “fully accessible outside your network”, but then after 5 seconds it changes to “not available outside your network”.

That basically means it’s not working.
Plex keeps the “positive” status while running the remote access connectivity check and only switches it once it’s confirmed not to work.

@ServerFCA

In protocol, I tried both TCP and UDP.

Plex only needs TCP.

As for troubleshooting…

1. Can you access/see the forwarded port from outside your home network (e.g. using a service like canyouseeme.org)?
2. Does the public IP recognized by canyouseeme.org match your router’s WAN IP (public IP) and the public IP listed on your PMS’s remote access settings?

The Basics of Remote Access Troubleshooting

When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated support article on troubleshooting your remote access. I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…