Remote Access Web UI unavailable, but Plex apps works

Server Version#: 1.32.7.7621
Plex apps on Apple TV and iPhone connect just fine, only web logins say cannot connect.
Plex app on iPhone plays fine without wifi enabled.

logs seem to indicate my gateway isn’t supported, tried changing ports (updated in local webui, and router port forwarding) works for a minute, then goes away.

using century link, never had an issue, IP provided is the same as past months.
Issue started today with new version, attempted to downgrade to version on download page (non beta/plexpass version), same issue.

Street->Fiber->Router

logs aren’t uploading, here are the lines I believe are related:

Oct 24, 2023 19:40:48.803 [0x16bf0b000] WARN - [EventSourceClient/pubsub/192.81.131.80:443] MyPlex: we have an existing connectivity refresh request for async identifier , but it has expired so we will try again.
Oct 24, 2023 19:40:53.847 [0x16c1c7000] WARN - [EventSourceClient/pubsub/192.81.131.80:443] NAT: PMP, got an error: Not Supported by gateway.

I’ve made sure iCloud private relay is disabled on the server Mac.

(also cannot upload images)

when using 32400, no port will show on the external IP, tried with 44400 with no success but the port shows on the external ip field.

Resolved, got a new IP and ports worked correctly.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.