I’m seeing a lot of scanner activity in your logs.
Is the HDD local to you or over the net? (I can’t tell with it in /Volumes)
What I would like to suggest is you “Enable partial scan”.
In your one log file (8am your local time), I see the most activity.
I don’t see any errors.
From the time you start PMS, how long does it last until it becomes non-responsive?
When it becomes non-responsive, is the CPU maxed out ?
HDD is an external Raid, connected via Thunderbolt.
OK; will switch to partial scan of lib.
When I start PMS it’s always around half an hour until it gets unresponsive, CPU ist not maxed out, it sits at 93% inactivity…
I’ve restarted PMS again now…
Thanks!
PS: Got some weird NAT UPnP messages in console also even though UPnP is switched off in my router…
I just checked your account.
The server is not published (Remote Access is disabled).
Is this expected?
Yes, remote access goes down with the non responsivness, I’ll restart PMS again now, then it should be available again for the next half an hour…
EDIT: Sorry, have to go to bed now, it’s very late here in Switzerland… Will restart PMS one last time today, hope you can look further into this… Thanks you very much for your efforts!
I gathered from the OP that Remote Access is desired and was working well.
I don’t think we’ve made any changes, but there was mention of Open DNS and filters that were removed.
So -
And I’m wondering
off to work on my media, but because Mac’s just work, how about,
why? user had to Force Quit a lot lot of times, and to be fair, prob not anyone’s fault.
And maybe we get lucky and have a turkey not a turkey.
okay thots?
Thank you @nibbles and @ChuckPa and @SE56 for your help so far!
In my despair I tried another port again, it took 3-4 attempts to get remote access to work at all with new port. But now it gets really odd: Remote Access now lasts up to an hour, before the same issue happens again and if i go back to original port, connection lasts half an hour again. Question also remains why PMS gets unresponsive after it looses remote access and is not even reachable over it’s local 127.0.0.1:32400-IP-Adress.
Also a question for me is if PMS is the issue and can’t establish and hold a stable connection or if it’s my ISP in the end who causes issues all of a sudden. I’d like to mention again that the whole thing was no problem for years with my current ISP and port forwarding worked until last Friday… Also as mentioned earlier in in this thread I’m in parallel assesment with my ISP and still awaiting answers from them regarding CGNAT and Port forwarding…
Thanks!
EDIT: In addition, here are my port forwardings, my router gives me a green “light”, but test with “can you see me” gives me an Error because PMS is unresponsive and offline again. I did not do any changes to this port forwarding in my router, only once just to test the scenario I described above…
This is a different problem.
Which PMS version please ?
PMS 1.29.2 has been very stable. I’ve seen this problem on PMS 1.30.0 but not 1.29.2
Are there database errors in the logs?
You’ve seen the logs yourself, I in my humble opinion did not see any DB-Errors in the logs…
EDIT: Do you have any clue yet about the weird port-scenario I wrote about? I’m sorry, I do not want to mix things up, maybe we better handle one problem after another but I’m just curious…
Thanks!
I don’t want to get in the way of your debugging, but we see no corruption or malformed in the logs, and the user found Remote access wasn’t involved.
I am hoping he tries a DB Replace to see if it works, even though it’s not malformed.
He has technically replaced the software which we know tends to work.
Am I off base?
I’ve been trying to replicate the issue here.
PMS 1.29.2 on the Syno has been running for almost 2 weeks now without incident.
Revolving remote access and saying non-responsive/offline – SCREAMS of networking misconfigured.
I run a very simple configuration – everything on one subnet.
That’s how PMS was designed to run.
The challenge for me always has been to figure out what’s unique to each user and help them find viable solution.
One guy had a mouse eat his ethernet cable 
I saw that one too. Stranger things happen all the time . Gotta love “Tech Support” 
I don’t think it’s Database Corruption, I also did not notice any oddities . It’s a new install correct, was it a start from scratch? I’m not sure.
I agree with ChuckPa, this is networking. Maybe the router needs a reset, that is where I would start.
yes the regularity of it screams something. His system ran great with remote access until a few days ago.
Right… So what changed. Process of elimination will find it.
Well it’s harmless to copy in a backup DB. If it works it works.
If not he loses nothing and can put the current one back.
It’s also easy to adjust the DNS. We know Plex Media Server runs well when it has a static IP address and when it uses good public name servers. Can we all agree to do a test of name resolution by changing the
Preferences → Network → EtherAdapterName → Advanced → DNS → DNS Servers
to be Cloudflare, Quad9, and Quad9v6
1.1.1.1
9.9.9.9
2620:fe::fe
Why? Cuz i wanna fix this and eat turkey.
Thank you all, I’m a little confused… I use my ISP’s DNS right now, but willing to change for testing if it helps.
You’ve all seen the screenshot of my port forwarding, i did not change anything nor DNS or any of the networks configuration or any other settings in my router. It all is at it is and stopped working since Friday…
By any chance are you using Jumbo packs instead of standard MTU?
