Remote access

Plex Media Server Remote Access
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25

@razvan.constantin On a side note, do you have a like on setting that up please?

26

how to see the info as per ur screenshot?

27

ALL:

The team just finished (about 15 minutes ago now) fixing the EU-West Plex server which didn’t do too well with the Let’s Encrypt certificate expiration.

Remote Access should be working now as others are reporting success.

Please restart your servers.

28

Thanks!

29

Thanks, it’s working fine now.

30

Working now (since at least 02:30pm EDT, USA)!

Thanks Plex! Your focus on fixing is MUCH appreciated!!! My Plex Weekend Warrior friends and family will certainly appreciate it!!!

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@Eric_Deacon

Not sure what help you’d like however, since you posted here and certificates have been at the heart of remote access problems.

I have reset your certificate.

Restart the server.

If this doesn’t resolve it. Log files ZIP will be needed

33

its been 3 days sadly i cannot use remote access ive reset plex 3 times reset my synology and nothing what could i do???

35

@Menacer95

I have reset your server’s certificate. (making sure that’s not a problem)

Restart the server please.

36

okay im resetting my synology ill let you know when its up

37

i still cant i tried port fowarding but my router doesnt support it which is what spectrum said

38

@Menacer95

The modem/router does not support UPNP ?

39

it does but i was told to port foward 49200 and spectrum said they cant do it for my device so im really confused

40

as of now im just stuck on connecting server

41

Which model modem do you have ? I’ll go pull the manual for it

42

the router is a Sercomm SAX1V1R and the modem is a Motorola E31T2V1 and this is what my plex sees rn on the connection

Desktop Screenshot 2021.10.02 - 17.18.19.59
Desktop Screenshot 2021.10.02 - 17.18.19.59943×530 56.2 KB

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@Menacer95

You have a modem which instantiates the LAN segment (one layer of NAT).
The router creates another layer of NAT (because it’s a router).

Please forgive me but I’m going to unwind here a bit and start over from the beginning.

  1. What are the LAN IP addresses of these two devices and what’s plugged into what ? (please include your server’s LAN address)
  2. Has this ever worked before ?
44

how can i check the lan ips and it has worked before the thing expired

45

what’s plugged directly into the cable modem? You want to see the IP address of anyt one of those devices.

The same is true for anything plugged into the router.

(I’m assuming you’re letting the devices hand out IP addresses - DHCP ?)

ugh… worked before the certs expired.

I need logs ZIP please (restart the server - wait 2 minutes - Pull the logs manually if you have to)