Server Version#:1.43.2
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I just subscribed to Plex Pass and the remote access setting keeps going red on me. I click the “try again” button and it turns green. But after a while it goes back to being red again. I have a UniFi network using a UCG Fiber router with a Mac Mini M4 and have the plex server setup on my Ugreen NAS under docker. I believe I have port 32400 forwarded. Guess I need to see a example of the port setting.
It might be worth your container network configuration. If it’s not using the host’s network, you’ll need to manually configure a separate “forward” from the host to the PMS running in your container.
Beyond that – have you already verified your port forward is visible from outside your home network (e.g. using a service like canyouseeme.org). While testing this… also compare the public IP seen from outside your home network to the WAN IP of your router. If they don’t match, you might be in a CGNAT situation where your ISP isn’t giving you a publicly routable IP address (which makes things tricky).
In addition to the comments by tom80H, here’s a screenshot from the Unifi config.
WAN Port: External port you set in plex
Forward IP Address: Your Plex server
Forward Port: Always 32400, regardless of what you set in Plex
Protocol: TCP
In addition to the port forward, you need to reserver the IP for your server so it doesn’t change. Go to your device listings, select your server, cick the settings wheels and select fixed ip.
