Remote bandwidth is so slow...really not normal

Plex Media Server
,
1

Server Version#:1.22.3
Player Version#:lastest

Setup:
Internet: 1G fiber up and down 1G. The server is directly connected to the router. It is confirmed that the server can reach 1G up.

How I test the bandwidth:
The connection is direct connection. No transcoding is on going.
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  1. I tried to direct play a movie with about 30 bit-rate, but the bandwidth I see in the dashboard only have around 6M.
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  2. I tried to download a movie, and the bandwidth is still around 6M.
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    image935×535 92.5 KB

    My server can never have more than 10M bandwidth for remote play why? I tried to do local play. I can reach more than 10M easily.

Any helps will be appreciated. thanks.

2

Have you configured any restrictions on your server?
e.g. Settings > [Server Name] > Remote Access > Internet upload speed or Limit remote stream bitrate?

I take it you have not set a video quality limit for remote streaming in your client?

3

Yes, try to double check your restrictions. I had the same problem, but after I unmark a speed or download restriction(I don’t remember exactly) and all goes fine.

4

There is no restriction. This is pretty sure. Cause I just found out my system can reach high bandwidth(400M) sometimes, like midnight or afternoon. I am just wonderring is that because residential fiber share line with other families, so upload might be throttle. However, when the bandwidth is slow(50-100M). I did the speedtest on speedtest.net. I can see the speed is still up and down 940. This is so strange.

5

I am having the same issue, did you find a solution?

6

It looks like you are playing back via plex for windows. Doesn’t that have its own client side connection limits? I think it’s in the same spot as the plex web settings normally are, or above that in the general section or something?

Update: Was able top confirm on my desktop that there is a client-side setting for remote bandwidth under ‘Plex for Windows’ in the settings, and it defaults to 2 Mbps.

Not sure that is your issue though, since it says it isn’t transcoding in the dashboard.

It also doesn’t make sense that the bitrate displayed for the now playing item doesn’t jive with the bandwidth graph though. Is it stuttering or buffering, or playing fine? If it is playing fine and the actual file bitrate (context menu in plex and ‘Get Info’) is 30 then I don’t know how it could be playing smoothly and not have the upload speed exceed the bitrate of the file when direct playing. It should buffer when first playing (so you would see a higher speed than the bitrate if the bandwidth is available) then from there it should go up and down as more data buffers.

Maybe the graph is wrong? Can you view the actual bandwidth from a performance monitor on the server’s OS?

And maybe monitor the download bandwidth in the windows client to see if it jives?

7

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