Remote connection goes green for 10 seconds then red and stays red. Tried upnp, direct port forwarding and putting the server in the my router’s DMZ. Still no external connection unless I leave relay on. I have downgraded as far as server 1.20 and still no joy.
Server Version#:1.29.2.6364
Player Version#:9.11.1.36576
Plex Media Server Logs_2022-11-20_12-02-24.zip (1.8 MB)
Did you already have a look at the related troubleshooting support article?
There’s also a guide with some more details on pinning down what might be causing your remote troubles.
Generally speaking… ignore the remote access status indicator briefly showing a green icon – that’s just the default when Plex starts testing its status.
Yes, I can reach other let’s of services running on the same NAS while in the DMZ but I can’t ever reach the port that I set the Plex server to run on. Even if I have it use a port that the other service uses after turning that service off the port immediately stopped being open. Almost as if Plex isn’t even presenting an off facing service and only serving interior clients.
What OS? Your router or ISP’s? Is this a new setup or was it working previously? Have you verified that you’re not behind a double NAT?
When remote access goes green that’s just Plex testing the connection, it’s not actually working for a short time
Do not use the same port as other services
In the router disable UPnP and port forward Plex 32400 internal and external TCP
Disable any VPN’s, firewall or antivirus just for testing
Use this to see if port 32400 is actually open
QNap NAS, my router (Asus, up to date firmware), old setup that had been working up until about 2 or 3 weeks ago when eventually users reported the issue. Haven’t checked for double Nat yet but nothing else stopped working.
Already tried disabling UPNP as well as putting the NAS in the DMZ. Pretty never showed as open when checking with can you see me but other services on the NAS do report open correctly.
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