Remote Server not fully functioning

Plex Media Server Remote Access
1

Server Version#: 1.24.1.4931
Player Version#: 8.22.0.27533
Platform version: Windows 10 for Server, Android for Player

I’ve been happily using Plex remotely for the last couple of months since I moved house and got a new modem/internet connection until last night it borked and now I cannot get anything remote to work properly.

The current experience:
In-network - flawless
Remote - I can now browse my collection but nothing will play.

The experience over the past 24 hours:
In-network - flawless
Remote - ranging from no connectivity at all, to being able to see my On Deck list but nothing else, to the same as above - can sometimes browse the collection but nothing will actually play.

I have my server set up with:

  • Static IP for the computer
  • Ports forwarded on router including 32400 to the computer
  • Ports forwarded on the computer’s firewall including 32400
  • Plex Remote Access with manually specified port of 32400

Other tidbits:

  • canyouseeme.org confirms that the port is visible for my public IP.
  • I can successfully used remote desktop to connect in to the same computer (obviously different port) which shows that the remote connectivity seems fine.
  • connection speed to the computer shows 925Mbps down, 45Mbps up
  • I temporarily disabled my local firewall and have the same results.
  • I rebooted machine, restarted Plex, rebooted modem/router. All no effect.

Any other ideas for me to try?

(there’s no weird limit in terms of number of media files or something is there? I do have quite a lot of files - in one collection I have just over 50K media files across 2K folders)

Thanks people - you rock.

2

I, unfortunately, do not have the answer for you, because I’m in the exact same situation. I’ve done everything I found recommend and nothing really works. Thing is, I already had all that done from the last time I lost remote access and it was working perfectly for months up until last weekend. Then out of nowhere, I can’t access anything from plex remotely, even on the local network. I’ll get the green check for a minute, and then it’s back to nothing, but even when Plex says I have the connection I don’t.

Any fix would be appreciated.

3

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