Remote User playback error via Samsung Smart TV

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Greetings.

Long time silent Forum user. Never posted before so please forgive any erroneous behaviour in the clumsy effort. I’ve read a number of posts trying to solve an issue but been unable to resolve.

Below are responses to questions posed on the forum regarding information on the issue. I’m hoping someone can offer guidance.

  • What model device do you have? (Can be found in the App under Preferences > About)

TV: Samsung LT32E390S.

  • Which version of the App are you running? (Can be found in the App under Preferences > About)

Plex App Version: 2.012 PMS Version: 1.21.1.3830.-6c22540d5.

  • How is your TV/BD-Player connected to your network, wired or wireless? (Can be found in the App under Preferences > About)

Wired.

  • What platform do you use to run your Plex Media Server on? (Mac, Windows, Linux, Nas, etc)

Mac.

  • Which version of the PMS software are you running?

PMS Version: 1.21.1.3830

  • Are you using a local server or are we talking remote connection?

Friend is trying to connect remotely to my server.

  • What are the steps that we need to take to reproduce your problem?

Trying to playback any and all kinds of files on the Samsung TV whether video and audio returns the error “There seems to be a problem - Unable to connect to the content server”.

  • What type of media are you having issues with? (try to get the MediaInfo for it with this application 1)

All media. Both Video and Audio.

  • Does it happen with every file of this media type or just some?

Again this issue is replicated no matter what kind of media is selected by this remote user trying to connect to my server. He can see all the titles on my server but now gets the error message.

Additionally, when he tries to connect to other servers, he can access and play files just fine.

My server is set to ‘Prefer’ Secure Network connections.

His TV app is NOT set to use ‘Secure connections’.

I have had him toggle this setting on and off. He has also disconnected the TV from mains power for a time and restarted the TV and App…but to no avail.

I’ve retrieved a log file from my serving machine (A Mac Mini), from ~Library/Logs/Plex Media Server and can make this available if required.

Again, apologies if this request for assistance appears to have been incorrectly posted.

Thanks in advance.

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