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I’m recording all of the episodes of Law and Order. Plex is set to do this using an HDHomerun device. Right now a hi-res channel is playing Season 16 episode 18. I already have that episode recorded but only in low resolution. Why isn’t Plex re-recording this episode? I can confirm that Plex has recorded successfully from this channel before.
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Do you have Replace lower resolution items enabled for the advanced recording settings for that item? https://support.plex.tv/articles/226074728-setting-up-recordings/#toc-3
I have Replace lower resolution items enabled in DVR settings. I also have it set on Prefer HD.
Is it enabled for that particular show
Yes, it is enabled for the show.
and you don’t have the DVR set to lock that show to a particular channel do you? Also, is there any difference in the titling of the show from the normal channel to the one showing the HD versions?
I don’t have the DVR set to lock the show. It records off of many channels. The version I have already recorded was from Sundance in low resolution; the one that should have replaced it was on WE TV in HD. I have other automatic recordings from both channels, among others. I can imagine that their program descriptions are somewhat different, but Plex seems to be displaying content from both sources properly otherwise.
Well, the thing is, plex pulls the show data for LiveTV & DVR from their guide provider I think. So if the titling is off for one of the channels, it may not replace because it doesn’t recognize it as the same show. That is just a theory, and someone from Plex or at least someone who knows more about how that works should feel free to chime in, but lets say:
Sundance has the show listed as Law and Order, and WE TV has it listed as Law & Order, Plex possibly doesn’t recognize it as the same show because the titling is off, and therefore doesn’t record it. Or maybe Law & Order vs Law & Order (year). Again, this is just a theory, but it’s entirely possible this is what happened. I haven’t seen an instance where Plex has gone in and replaced one of my files, despite having that set, but I have most of what is in my library in 1080p already, so the odds of it happening are slim…
I would think that if Plex didn’t recognize them as the same show that it wouldn’t it them both under the same “Show”, that is, there’d be two shows, Law and Order and Law & Order, but of course the recording and display logic might use different criteria or something. Yes it would be good to hear from someone in the organization about it.
What he is saying is basically correct… there could be other things different about how each station tags the show. like one might use season and episode number while the other user the date.
if you can provide the your postal/zip code the channels we can try to look up it. but probably better to have server logs from from the time covering when it should have been recording the HD version and the xml of the existing SD file
Right, but if you set “Law and Order” to record, it would not record “Law & Order”, because even though you and I know it’s the same show, the computer doesn’t because the criteria it’s reading from and checking against doesn’t match.
Glad to know that’s at least somewhat how it works, I had my suspicions, but thank you for confirming.
“Right, but if you set “Law and Order” to record, it would not record “Law & Order”, because even though you and I know it’s the same show, the computer doesn’t because the criteria it’s reading from and checking against doesn’t match.”
Except that it is, in fact, recording Law and Order episodes from both channels, it just isn’t overwriting the SD versions from one channel (Sundance) with the HD versions from the other channel (WE). If they didn’t match, it ought to record it from both channels, right?
What in fact happens is that, if I don’t already have a recording of the episode, Plex will record it from either channel. But, if I already have the Sundance version in SD resolution, Plex will not overwrite it from WE in HD. That seems to indicate that it DOES know they are the same episode but it DOESN’T know that they have different resolutions, at least as far as I understand the logic of the recording settings.
Ahh, I thought it wasn’t recording, so it’s recording, it’s just not replacing… Gotcha
Oh I thought it was not recoding at all as well. It would still be good to see the server logs from when it finishes the HD recording to see what it is doing with it.
So you’d only like to see server logs from a session of recording Law & Order from an HD channel?
yeah and the xml from the existing SD version since that is easy to get.
I’m sorry, I want to make sure I’m getting what you want: you want the server logs when HD episode SHOULD be being overwriting an already recorded SD episode, but ISN’T, as well as the XML from the existing SD episode. I’ll have to wait until I find this actually happening and save that information then, correct?
correct. yeah you would need to wait till it happens next
I’ll wait for that to happen. In the meantime, here’s the XML for the episode that I mentioned in the first post I made.law&orderseason16episode18.xml.zip (2.1 KB)
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