So, we listen to music via the Plex Roku ap because it is tied to my stereo and plays throughout the house. Previously, we would go to left column to music, navigate up to shuffle to play music randomly. Now, we have to go to Libraries, then music, then * to Browse. Once I’m now in Browse I now have to go to 3 buttons and hit shuffle. How is this better?
Plus, it doesn’t remember anything so I have to do the same thing tomorrow.
nice to see you respond to something that is trivial at best. when the rest of these posts that actually mention serious issues are completely ignored. not to mention the OVERALL response to this garbage update. not even acknowledging it is the worst way to handle anything
thanks for openly showing us all that you really dont care about the majority of your (former) paying customers.
Request for Roku Feedback: Everyone hates it. Switch it back.
Plex Response: If we ignore everyone that has given feedback we can label our update a resounding success!
Keep it up and your most loyal supporters will switch to Jellyfin. I originally thought maybe I was just in the minority and the preview had garnered positive reviews. After reading the feedback after the update was pushed I only saw one person that saw it as an improvement.
Not everyone hates it.
Just like 95% of the customer base
I was being hyperbolic. I read multiple threads on reddit and here and out of hundreds of comments I could probably count on one hand the number of positive responses. While it’s not everyone, it’s a huge majority.
To give an idea of how negative my reaction is, I have over 20TB of media on one of my servers and 10TB on my second. With 20 libraries, we’re talking about a lot of work to migrate to a different platform after 10 years of using Plex. My wife and children said they can’t even use the app the way it is now. I spent 4 hours last night switching to Emby on one server and Jellyfin on the other to determine which I’m going to be using from here on out. This update isn’t a minor inconvenience that takes some getting used to. It’s a burn your bridges and force people to flee type of scenario.
Collections with multiple editions, editions are not shown while browsing, only when accessing the file in question. Five versions of Blade Runner, many films with theatrical and directors cuts, all look the same until entering their individual details.
Thanks for reporting @our_conf. I’ve filed an issue for this. The Edition title should be shown when browsing Collections.
Thank you, appreciated. They show correctly for individual films when browsing libraries, but not once entering a collection.
watch together is gone - raising prices and removing features is BS. Can’t add playlists to home screen and the UI is difficult for older viewers and for younger viewers to navigate - there should be an option to use the old UI or make the new UI more customizable to make it more user friendly. Bring back watch together.
When scanning a library for new files, the previous Roku app would automatically update recently added, in the library or home view. This no longer works, you have to navigate away to anything else, then back to get an update showing recently added.
With over 2,800 movies I find navigating with this new app to be an absolute pain when you click libraries, then have to click down, then the popup of libraries is in the way, then another click down. But if you spend time clicking down and decide to switch library to watch a show, its even more clicks. It’s taking so much longer to navigate, its driving me insane. You can click over to the left menu, and try to shortcut to the top menu, unless it decides you clicked the left menu… two accidental click will do this, then you still make your way up.
I was thinking if you moved the A-Z list to the left, then a couple of page up /down buttons just to the right. It would make things easier. This way if you click right through the grid on the last item the selection would wrap back to the first line item, Then if you wanted to jump up to the libraries, a left click would hit the page up/down buttons, then up to the libraries. That, or just bring back the old menu positions which just worked.
I was always meaning to ask for this before, but even more so now. We need to control what we see. I don’t use Live TV and I don’t want recommendations from other streaming services or care whats hot on apple tv. You need to let us turn these off/ and or customize what options we see.
Forcing this crap on me sucks and it’s even more confusing if you don’t have any of these streaming services. I just want to see what I have!
Also an A-Z/ jump list for collections would be nice.
I also tried clicking on the icon for Watchlists thinking it was a way to favorite movies. I guess some people would like a watchlist, but I’d much prefer favorites for shows/ movies that I like to rewatch often.
While there, I clicked on the recommended star and it just says there’s no content on the server to pick from? OK this must be a bug… but not sure why recommended would also be under watchlists…
I never use any of that Live TV or other streaming stuff with Plex either - first thing I did after seeing this new hot mess was turn all that crap off. Fortunately, they still provide ways to do that. They don’t make it super easy to find, but there are settings that (1) let you turn off all the external media sources so you only see your own local content, and (2) let you default all libraries to opening up in “browse” view instead of the stupid “recommended” view they default to because they want you to use their streaming crap. Just check under all the "gear” icons and settings menus.
I get that hating the new UI isn’t a technically a resolvable “issue” but the complete lack of acknowledgement by the Plex team to so many users frustrations is extremely concerning. Most of the users in this thread don’t want to help identify new issues that were introduced by this update because almost no one wants it.
Nearly all of the problems would be resolved by just letting us go back to the experience we loved. Ignoring people that aren’t reporting specific functions is not how “feedback" is supposed to work. You’re essentially asking your user base of which many are paying customers to do your QA work and completely ignoring the rest of the legitimate feedback. Honestly the silence from the Plex team is so disheartening because everyone voicing their frustrations don’t feel heard and it makes people feel powerless over the direction Plex is heading. I highly doubt I’m the only one that feels extremely alienated.
I might be in the minority as far as being willing to spend the significant time and effort to migrate away from Plex but ultimately even those few users that are like me are completely unnecessary losses. Why won’t the Plex team even acknowledge all the negative feedback?
Here are main pain points
See overall its clear all these UI changes are to make streaming users more happy.. but that does not mean server users have to suffer. Its your choice if you want to make investors happy or users happy… Anyways despite having a lifetime pass I am moving on from Plex.
I’ve done that. Several times and have never found anything referencing those items. I’ll try again… this is on Roku right?
These particular settings are at the account level, not per client.
Under streaming services none are selected.
Everything else disabled.
I still see What’s On Now, tune In Now: Popular Shows in the web client and on Roku it’s all of that plus Trending Trailers and Trending on apple TV.
What am I missing?
Maybe this is it?
No it’s not, look more closely. You have Live TV set to “Disable for Managed Users” so it still will appear for the main Plex account profile. Same with the first two Discover options. That all needs to be “Disabled” to remove them.
I didn’t see this one in the above comments, but when selecting items from a saved watchlist, the “where to watch” is not defaulting to my local media, and it’s not intuitive in which Plex is looking for the default location. And local sources are not even shown, specifically when selecting a show and being prompted for location. Since no Online Media Sources are even specified on the PMS, so no secondary locations should be presented IMO.
This really needs to be simplified and defaulted to local media on my server(s) with secondary options to select 3rd party sources if desired. Plex is designed to stream our own media first and foremost. Perhaps a choice of “Play from Library” or “Play from Other Sources” selection would be more intuitive. It would be nice if this could be set on PMS, with options to override, if desired, in client settings.
That worked. TY! I guess I don’t understand the difference between managed account and my account… or why it even needs to be so granular.
