Plex searching for server after restart/reinstall

[Chase-Rickman]

Server Version#:1.18.4.2171-ac2afe5f8
Player Version#:app.plex.tv

Hello, I’m trying to figure out whats going on. Suddenly I noticed that my server was accessible and when i tried to do a server restart (my synology nas) it did not fix it. I tried to shut off and restart plex that didnt work and finally i tried to uninstall and reinstall it and its still not showing/connecting to my server. Any ideas on what to do?

[Chase-Rickman]

I would be more than happy to upload a log if someone can tell me what log and how to do it

[ChuckPa]

In the Synology FAQ, I show how to get access to the logs and how to then manually make a ZIP of them for upload here.

Synology FAQ - Questions, Answers, and a few How-To's

Synology Frequently Asked Questions Table of Contents Intro: Posting in the Plex Synology Forum DSM 6 & 7 FAQ Some of these FAQ apply equally to DSM 7 and 6. Others do not. Please read carefully before proceeding. Getting access to the Logs Have I installed the latest version…? Which version do I need, Intel or ARM? 3a. Using Plex’s package signing public key - DSM 6 LAN addressing requirements - RFC1918 specification for local LAN? First run & Setup Recommended Media Organization and A…

Post 6

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 1: Gaining access to the Plex logs or when PMS isn’t running / won’t start Your Plex metadata, which is where the logs are stored, is stored out on /volume1 adjacent your content shares. It’s only hidden by default. To make it visible: DSM 7 Control Panel Shared Folders Highlight the PlexMediaServer shared folder EDIT “Permissions” tab Give your Synology username permission to “Read/Write” the share. Save. To manually retrieve the logs: File Station PlexMediaServer share Navigate…

[richiewill83]

Similar problem here.

Clean install on windows 10 and no option to add media, it just links to Plex Server Download page.

I have no idea, not a subscription issue as it should be available with free accounts and defiantly a supported OS.

Bit lost but will keep looking into it and let you know if I get anywhere

Richie

[Chase-Rickman]

I found a solution to my issue.

Synology FAQ - Questions, Answers, and How-To's

FAQ 17: Recover from a corrupt database On Synology NAS machines, we have direct GUI access to the database area. We can use File Station to recover if PMS was previously able to make database backups Open Control Panel - Shared Folders - EDIT the Plex share a. Permissions tab b. Give your username R/W permission to the Plex share [Screenshot from 2020-01-05 13-03-44] Open File Station Navigate to the databases folder DSM 6: Plex / Library / Application Support / Plex Med…

I followed the recover from a corrupt Database and that fixed it for me. I found everything after a restart of Plex and re-pinned my libraries and reset the customization. Hope this helps you.