RESOLVED: PMS 1.23.0.4438 Crash on macOS Mojave 10.14.16 (Roll back to 1.22.3.4392 works fine)

Plex Media Server Desktops & Laptops
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Server Version#: 1.23.0.4438

Just making aware -
I have a Mac running Mojave. Only runs PMS, nothing else. Been running PMS via rolling upgrades for years. Zero crashing issues till yesterday after updating to 1.23.0.4438. Rollback to 1.22.3.4392 has it stable again. Crashing randomly usually within 15 mins of starting the Server.

Plex Server Logs don’t indicate an egrep’able “Crash” event. Last entries in PMS Log are transcoding (creating thumbnails) operations. Zero logs in ~/Library/Application\ Support/Plex\ Media\ Server/Crash\ Reports/1.23.0.4438-5eef0fd80/ after the crash (checked before I started the server again)

Mac:/Users/User/Library/Logs/Plex Media Server# egrep Crash *

Yields:

Plex Media Server.4.log:Apr 28, 2021 11:50:52.924 [0x700000ae7000] DEBUG - [JobRunner] Job running: ‘/Applications/Plex Media Server.app/Contents/MacOS/CrashUploader’ ‘–directory=/Users/User/Library/Application Support/Plex Media Server/Crash Reports/1.23.0.4438-5eef0fd80’ ‘–version=1.23.0.4438-5eef0fd80’ ‘–platform=MacOSX’ ‘–platformVersion=10.14.6’ ‘–serverUuid=XXXXXXXXXXXXXXXXXXXX3c71673f40b816ffa262’ ‘–userId=YYYYYYYYYY@YYY.YYY’ ‘–sentryUrl=https://sentry.io/api/1233455/minidump’ ‘–sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx’ ‘–vendor=Apple’ ‘–model=x86_64’ ‘–device=Mac’ ‘–allowRetries=0’

Happy to send logs if needed.

Thanks -

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New Transcoder issue on Mac? PMS crashing because of the transcoder

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I am having the same issue now for last 3 days. It just crashes as soon as I open it. Also running on Mojave

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@Lexingtonian how did you rollback on Mac?

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Just seeing this, apologies did you figure it out?

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I have not yet. couldn’t find any download links for it

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All of the Plex versions and updates since you’ve installed it are kept in:
/Users/YOUR-USER-NAME/Library/Application Support/Plex Media Server/Updates

Find the version you’re looking for, go into that folder then go into the folder called Packages. You’ll see a .zip file that looks something like (depending on the version you’re looking for):

PlexMediaServer-1.23.0.4482-62157842a-macos-x86_64-standard-full.zip

Copy (not move) the zip to a temporary folder (like Downloads) and unzip it. It will have folder named “Contents” (with a bunch of things under it)

Stop your Plex Server application.

In Finder, go to your Applications folder. Right click on the Plex app and choose “Show Package Contents”

You’ll also see a Contents folder (how bout that!). Rename the Contents folder to Contents.old and then drag and drop the Contents folder you unzipped into it. Close the finder window then Run the Plex app. You’ll be on that previous version.

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I do not have Plex Media Server in Application Support, or even the updates folder anywhere in my Mac.

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Not sure what to tell you. Apologies. Some of those folders can be hidden. You may need to unhide the folders in Finder.

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it didn’t show up even when I tried to show hidden folders, but Thank you for trying to help. It seems they released new server update. I have updated and it finally hasn’t crashed yet.

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You need to start from the Go Menu top of desktop, Hold down the option Key and a hidden Library will appear. This is the root Library.

After following these instructions and there is nothing in Application support, you have not installed Plex. Make sure you have installed the server and not the Plex app for MacOS

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Do a Spotlight search for Plex on the root hard drive. The updates will show up there at the bottom of a long list.

Copy the preferred update to a different drive. Proceed from there.

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