Server Version#: 2015XS
Player Version#:
Which version should I install into my Synology 2015 XS?
ArmV7 x15 series
ArmV7 x13 series
ArmV8
Intel 64bit
Intel 32bit
I assumed it was V7 x15 series and server cannot be found for all my users…
Q16 is super complicated.
How do I enter the Terminal? in my computer or inside the synology DSM admin?
In my computer (macbook), this is what i get:
Francks-MacBook-Pro-2:~ franckpicard$ sudo -su root
Password:
bash-3.2# cd/volume1/Adults/claimpms.sh
bash: cd/volume1/Adults/claimpms.sh: No such file or directory
bash-3.2#
Launch the Terminal program on your Mac (Applications->Utilities->Terminal).
Connect to the NAS via SSH:
Francks-MacBook-Pro-2:~ franckpicard$ ssh admin@ip.address.of.synology
You’ll be prompted to enter the admin password.
If successful, you’ll see a prompt like: admin@synology_hostname $
Then enter sudo -su root and the admin password (again).
If successful, you’ll see a new prompt similar to: sh-4.3#
You are now logged in as root on the NAS. Proceed with the rest of claimpms procedure.
If I may offer an alternative way to invoke the claim script?
- Logged in as you are in the terminal window,
- It doesn’t matter which directory it is currently at.
- Type:
chmod +x /volume1/Adults/claimpms.sh - Now type:
/volume1/Adults/claimpms.sh
Thanks, I managed to go a bit further.
Here is where I am stuck now:
sh-4.3# cd /volume1/Adults/claimpms.sh
sh: cd: /volume1/Adults/claimpms.sh: Not a directory
I made it. Here is what I had at the end.
Is that it?
When logging in, Plex is still looking for server…
plex.tv Password:
plex.tv Password Repeated:
IP Address of PMS server: 127.0.0.1
Comparing entered passwords
Comparing entered passwords ok
Validating IP address
Getting PMS Server Identifier
Getting PMS Server Identifier ok
Getting User Token from plex.tv
It then failed as per the below:
******** ERROR ********
We failed to authenticate towards plex.tv
Please check username and password, as well as network access
sh-4.3#
I moved my NAS and plugged it straight into my modem. It fails as per the below now 
Please help. Thanks
-
Script to claim a Plex Media Server
-
Will prompt for
-
- plex.tv username
-
- plex.tv password
-
- IP Address of your unclaimed Plex Media Server
-
Made by dane22, a Plex community member
-
And Mark Walker/ZiGGiMoN, a Plex hobbyist
-
Version 1.1.0.0
-
To see the manual, please visit Home · ukdtom/ClaimIt Wiki · GitHub
plex.tv Username: franck.picard@gmail.com
plex.tv Password:
plex.tv Password Repeated:
IP Address of PMS server: 127.0.0.1
Comparing entered passwords
Comparing entered passwords ok
Validating IP address
Getting PMS Server Identifier
Getting PMS Server Identifier ok
Getting User Token from plex.tv
******** ERROR ********
We failed to authenticate towards plex.tv
Please check username and password, as well as network access
sh-4.3#
While still sitting at that prompt,
nslookup plex.tv
ping google.com
nslookup will return a list of IP addresses if your gateway and DNS is configured correctly to point to the router.
ping will return the time it takes to talk to google’s web page server.
If either returns errors, you NAS isn’t configured correctly in Settings - Control Panel - Network
Thanks Chuck.
Here is what I get
Francks-MacBook-Pro-2:~ franckpicard$ nslookup plex.tv
Server: 198.18.16.1
Address: 198.18.16.1#53
Non-authoritative answer:
Name: plex.tv
Address: 99.80.231.223
Name: plex.tv
Address: 99.81.213.165
Name: plex.tv
Address: 99.80.242.242
Francks-MacBook-Pro-2:~ franckpicard$ ping google.com
PING google.com (216.58.207.78): 56 data bytes
64 bytes from 216.58.207.78: icmp_seq=0 ttl=57 time=200.642 ms
64 bytes from 216.58.207.78: icmp_seq=1 ttl=57 time=227.143 ms
64 bytes from 216.58.207.78: icmp_seq=2 ttl=57 time=246.318 ms
64 bytes from 216.58.207.78: icmp_seq=3 ttl=57 time=265.174 ms
64 bytes from 216.58.207.78: icmp_seq=4 ttl=57 time=288.236 ms
Aren’t you trying to do this on the Synology?
You need to type those same commands on the command line when ssh logged into it.
You are right, here is what i get.
I will check the control panel
Francks-MacBook-Pro-2:~ franckpicard$ ssh admin@192.168.68.127
admin@192.168.68.127’s password:
Could not chdir to home directory /var/services/homes/admin: No such file or directory
admin@DS2015xs : / $ nslookup plex.tv
;; connection timed out; no servers could be reached
admin@DS2015xs : / $ ping google.com
ping: socket: Operation not permitted
ping: socket: Operation not permitted
admin@DS2015xs : / $
Do you see what’s happening?
You’ve set port #4 as te default and are reaching out to an external DNS server.
PING 198.18.48.1 (198.18.48.1) 56(84) bytes of data.
^C
--- 198.18.48.1 ping statistics ---
2 packets transmitted, 0 received, 100% packet loss, time 1036ms
[chuck@lizum ~.94]$ nslookup 198.18.48.1
** server can't find 1.48.18.198.in-addr.arpa: NXDOMAIN
[chuck@lizum ~.95]$
…To me, it looks dead.
May I suggest:
- Default gateway should be that of your modem/router
- DNS Server (primary) should be that as well
- DNS Server (secondary) can be google 8.8.4.4
As alternative, set the configuration to DHCP and DNS lookup to automatic (uncheck the box)
Yes.
That part looks good.
Now go to Control Panel - Network Interface - Eth3 (LAN 4)
Make sure it it setup for your LAN (similar to how mine is) or use DHCP
I give it. I still cannot use Plex.
Can anyone at Plex remote access my server and solve this?
I know it sucks, but I just installed Emby as I am hopeless…
Got informed of this post. I’m not a NAS expert, but I do see a few odd things that might help.
I saw your other thread, Server cannot be found. I think the info is getting spread out so I’m closing that one so we can focus the efforts here.
In your last screenshot you posted the ipv4 setting. There you used a different DNS server. Set that to the IP of your router. Then try the claim it tool again. From your other thread, you had the wrong IP address for the server. It should match the one from your screenshot above. 192.168.68.127
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