Hi everyone! First - thank you for your feedback. I, and others all around Plex, have spent the last twenty-four+ hours reading through messages both here, on Reddit, and in other locations. We are still evaluating this broad response, but wanted to get an update out. Let’s get the big question out…

I had made a post earlier yesterday about relating my frustration as many of you have and after much patience and many resets later, I can at least view my media. Far too much time wasted. The interface isn’t really intuitive but after much playing around and not hitting the season thumbnail before …

[IMG_20250918_150306111_HDR_AE] Like I said earlier everything was fine until new UI been same setup.for many years never had any issues until Monday /Tuesday when the update cMe out [IMG_20250918_150317578_HDR_AE]

Theme music is on the roadmap but will be lowest priority at this point.

[image] knightmareride: I think the top bar works ok.. if you only had one or two libraries. Many of us power users have more than that and like splitting our library up into mulitple parts. I think thats where the real issue comes in. 100%. I was going to include that point but decided again…

Long time plex supporter here… I don’t come on here to complain much, which should show how big of a deal this is. The new UI is awful. The fact your senior leadership team would decide to roll this out without giving the consumer any options completely blows my mind. I’ve had your back this whole …

:frowning: :frowning: :frowning: :frowning: :frowning: ”We are still evaluating this broad response” its not exactly broad when I cannot find users/customers praising the change. If the ‘evaluation’ is still underway then how was “we aren’t planning on rolling back” ruled out? If users are saying …

@McWanke , you do know there are more people here than just @Jprez420 don’t you? And most of those other customers have many of the same valid grievances? Please address the ridiculously large pink elephant in the room.

I’m not having any navigation or display issues. Things are working well enough for me. But that isn’t the issue. Everyone I JUST got to start using Plex is now spinning their heads trying to figure out how to navigate this unintuitive and inconsistent new UI. Not rolling it back? Cool. It’s still n…

Yes!!! My elderly parents are heavy users of my Plex server — I even have all their decades of home movies available there — but are struggling deeply with this UI. It’s incredibly unintuitive and they’re just giving up instead of figuring it out.

Roku New Experience Release Update

General Discussions

McWanke September 18, 2025, 7:14pm 48

@Jprez420 I have been running this past some of the Roku team and it does look like some Roku devices on OS version 15 are having issues with 4k content playback. Which this coincidentally started for you when the new UI update landed on your device, we do have confirmed reports of at least very similar occurrences on the previous (aka old UI) client version. We have started a thread here to try and collect more information and help get this addressed.

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Roku New Experience Release Update

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