Server Version#:1.18.3.2156
Player Version#:4.15.2
After the 4.15.2 update for the samsung app was pushed out somewhere about 12/30/2019 the Samsung TV (MODEL NUMBER: UN65NU8000FXZA) will no longer stream 4K content. Everything was working perfectly just days before. When I attempt to play a 4K movie, it the screen simply reads “buffering” with the spinning clockwise ring.
How do we roll back this defective build of the app?
Preach. All my higher-bitrate stuff buffers like crazy all of a sudden
I think I have the same issue. My HD movies will not play due to frame speed. My 5 and 7 FPS framed movies work but HD at 10fps does not.
I have a 5300 series model and running latest plex version. I have not been able to find an answer on strings.
I too am having issues that started about a month ago with just my Samsung player. Started about a month ago I continually get Player_error_connection_faild(avplay) Running 4.15.2 on the Samsung and server 1.18.3.2156-349e9837ePlex Media Server.log (4.2 MB)
4K + DTS plex … pelase plex…
It has been 10 days! Where is the response and correct measures to fix this defective build?
Now 20 days, and still not a response from anyone from Plex about this defective build. I noticed a new version was released on 1/21/2020, but that did not fix the issue. Please respond.
Sorry for the delay. Just became aware of this thread. Can someone please provide me a log?
@roontoon - Your logs above are missing the info from the app so I can’t tell what the problem is. I’ll need new logs.
I will get this done shortly.
Plex Media Server Logs_2020-01-24_15-20-45.zip (4.6 MB)
Here are the files you requested. As stated initially, This movie and the others, all played perfectly before the 4.15.2 update. Now, when I attempt to play them, the simply pop up a message that reads Buffering, and nothing more will happen.
Did you enable the option in the app to send logging to the server? I don’t see any of that in your log?
Yes, I did. However, it appears that once you exit the app, the setting reverts back to disabled. I re-enabled the option and re-created the log file. Plex Media Server Logs_2020-01-24_15-39-49.zip (4.6 MB)
Can you provide me the xml from Plex Web for that movie?
3714.zip (17.5 KB)
I just saw this and I think I can repeat the error and hopefully the workaround (sorta) that I have resorted to. I will try to capture this on Sunday and will send it to you.
I’m still waiting for a fix. I have not been able to watch my 4k movies in over a month now. Please fix ASAP.
I reported the issue to the team and someone is looking into the issue. I don’t have any news to share yet.
Let’s just roll the app version back to pre 4.15.2. I can no longer play my movies after that update.
How do we do this?
Still waiting? Forward this to someone else with the company that can help correct the issue created by your defective app. This is unacceptable.
We’ve had several people test and so far we are unable to reproduce the issue regarding 4K playback. Have you tried uninstalling and reinstalling the app incase it was a bad update?
Can you playback a different 4K file and get me a new log?
