Yes, I have completely removed the app and reinstalled the app, and it gave the same results.
Plex Media Server Logs_2020-02-03_13-45-14.zip (8.0 MB)
The above was attempted with another movie that I had watched multiple times before that update was pushed out, and will now not play after the fact.
I borrowed a Roku from a friend that would play 4K video just as a test, and the Roku would play those files without issue. It is a defective samsung app.
Please fix this immediately.
Here is the XML file for this movie also that has the same issue.7.zip (21.9 KB)
I understand it might be the app. But so far, we canât reproduce the problem. We canât fix it if we canât find whatâs causing the problem.
Also keep in mind that the app went through Samsungâs own testing too and they are picky about apps not working right.
Thanks for the logs.
Your new logs stop after about 5 seconds of you hitting play. The app is still trying to load the file. I canât tell if there is a problem. Can you try again but wait about 30 seconds before grabbing the logs.
I let the screen sit in the stuck âbufferingâ state for at least a minute before I re-generated these logs.Plex Media Server Logs_2020-02-03_15-11-05.zip (7.5 MB)
Are you sure your Plex server isnât trying to transcode the files, since the the update I canât play 4K, only because it now transcodes audio and video rather than audio only.
I have no idea what itâs doing. It only goes to a buffering screen since that specific update. Before that, these 4K movies played without issue.
Have you checked the Plex server dashboard while itâs trying to play the file ?
it doesnât show anything.
I have been troubleshooting this since it occurred. It all points to a defective samsung plex app.
So what happens if you play 1080p or dvd quality files ?
What is being done to fix the app, or to roll back to the working version?
Ok, I see the same thing in your logs as I saw before. The app starts buffering the file and just stops part way through. I wonder if your TV is running out of memory. Do you have any lower bitrate 4k files? Iâd like to see if itâs the 4K or your 50 Mbps files causing the problem.
all of these files played perfectly though, before that update. You can even see the view count in the xml files that I included that I attached.
the app doesnât have any issue playing standard bluray or dvd resolution quality movies, i.e. 1080, 720, or 480.
all of the 4k content I have, I use the makemkv app to rip the 4k content from the disc and transfer those mkv files directly to the plex server.
edit: I did locate an older 4K rip that I had done a while back - Apocolypse Now - final cut, that is at 57 Mbps and it actually will still play without issues. The previous movie that I logged, that did NOT play, was only 45 Mbps. I just checked the initial log file and xml file of the first movie that I logged for you, and it is only just over 48 Mbps. Therefore, itâs not the bitrate that is the issue.
Interesting. So there must be something with the newer rips that the update didnât like. Can you create me 1 minute samples of the working and a non-working one so we can test these files. Check if they still work/fail. Upload them to google drive/dropbox/etc. and PM me a link.
When you play the Blu-ray 1080p Rios does the dashboard show its transcoding them ? What does the dashboard show on the apocalypse now rip ?
How would I do this?
Log into the server, via the browser, play a film on your tv then look type right your see a sort of spinning icon, click on that show dashboard. It will show you the film playing and if the audio and video are direct streaming or transcoding.
I attempted what you suggested but it generated an error even on the working file. Is there an easier/better way? I tried sending you a direct message with the error code output, but it stated you were not receiving messages
arhame, when you play 1080p bluray rips with dts audio does your server transcode the audio and video now ?
