Samsung QN65Q60AAFXZA Cannot Play 4K Content

Server Version#: Ubuntu Intel 1.24.5.5173 AND 1.27.1.5891 (BETA)
Player Version#: 5.32.1

It seems Plex on my new Samsung TV cannot play any form of 4K content. I have tried half a dozen different 4K files with various codecs/containers/etc.

File:
Mode: Transcode, speed: 0.0, throttled
Container: mkv > mp4
Protocol: dash

Video:
Codec: h264 > h264
Resolution: 3840x2160 > 1920x1080
Bitrate: 12 Mbps > 2147483.6 Mbps (Integer max value??? Curious.)
FPS: 23.976 > 23.976
Aspect: 1.78

Audio:
Codec: eac3 > aac
Bitrate: 448 > 774
Channels: 5.1 >

Server:
Location: LAN
URI: http://192.168.50.50:32400

Decision:
Reasons:
Cannot direct play with protocol: http, codec: h264. Reason: Video steam exceeded resolution of 1920x1080
Cannot direct stream with protocol: dash, codec: h264. Reason: Video steam exceeded resolution of 1920x1080
App cannot direct play this item. Direct play is disabled.

Direct play and stream are allowed. Maximum H.264 level set to none or 4.2 doesn’t help (Recommended is 4.1). Disable bitrate limiting checked. Subtitles off.

It seems that reinstalling the app fixed the issue. Whether related or not, it seems that the auto update feature for the Tizen app store is not functioning properly, as I was still on the version I originally installed.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.