Samsung TV Just Shows Blank Screen

Plex Players Smart TVs
1

Server Version#: 4.100.1
Player Version#: 5.55.2

Last night, my Samsung Smart TV (un75tu7000fxza) would not load up the account selection screen on the Plex App. Neither the app, nor the TV firmware has been updated since March 1, 2023. As a test, I deleted and reinstalled the app several times- each time I can get into the app ONCE. But when I restart the app, it loads the logo and then to a permanent black screen (no account selection)- and no amount of soft/hard resets will solve the problem. I must uninstall and re-install the app each time. WORSE - the app does not see my media server. However, I can access the server via other devices on the same network.

Otherwise, the TV functions fine- the network connection is solid. Other apps are working fine - so after a few rounds of troubleshooting, Samsung is blaming the Plex App on the TV.

Anybody have any ideas?

3 Likes
2

Confirm here… After reinstall it works for a moment until the next restart. Really hate automatic updates, pff.

4

After reinstall i see version 5.59.3 in plex settings on my samsung tv. Think its an update in the background of plex. And yes, i can confirm your problem since last night too!

1 Like
5

I can confirm the same issue.
It’s working all well on my phone and my pc. But it’s not working on my samsung tv.
Yesterday everything was fine. But today, i get the logo, and then it’s just black.

I have reinstalled the app, connected my account and it was working.
But then i switched to another app and started plex again. Bam, black screen is back

1 Like
6

So glad I found this forum I was going out of my mind uninstalling and reinstalling, checking routers all the normal things ya look at. Hopefully a fix will happen fast as it’s frustrating

7

Same Problem here… :face_with_symbols_over_mouth:

8

Same here.

2020 qn94a
Client version 5.59.3 (reinstall)
Platform version 6

Edit. So far though good after that reinstall
home ->apps->settings->scroll thru installed apps to plex->(delete is grayed out) but scroll down and choose reinstall. I also went into my Plex account via my phone and in account settings signed out from my Samsung under authorized devices.

No problems after running Netflix/Amazon/iPlayer…

9

Same here

10

Same here. Yesterday it was working fine and today it’s not. I tried also reinstallation of the app and I can start it and log in but it can’t connect to any remote servers, only to local manual server. But after next start of the app I get only plex logo and then blank screen.

App version: 5.55.2

11

Same problem here.

Samsung RU7100
Client version 5.59.3 (reinstall)
Platform version 6
Samsung App store plex client version list 5.55.2

12

Same problem here. I see the logo then black screen. I tried the reinstall trick, but didn’t work for me.

13

TV Samsung UE55RU7170UXZT firmware 1401
Server 4.100.1
Client 5.59.3 platform 5

Same problem.
After re-install the client it works once. Closing the app and start app again I can see the plex logo and then black screen.

A client app bug ?

1 Like
14

Hey guys, I tryied something that apparently fixed this bug.

Here’s the walkthrough:

  1. Uninstall your plex app;
  2. Turn off your tv, wait a minute, turn it on again;
  3. Open the app store on your samsung tv;
  4. DISABLE automatic update function;
  5. Install the Plex app;
  6. See if it works.

I hope it works for you too.

2 Likes
15

Thanks @MagnataRN, it works now :slight_smile:

1 Like
16

Glad I could help. :+1:

17

Ok so I didn’t do anything and it’s all working again.
Thanks for the fix guys

18

I reinstalled the app this morning and it started working. I guess they fixed whatever was wrong.

19

I have exactly the same problem on Four Samsung TV’s, three new only 2 months old and 1 four years old.

What I have found is that you must EXIT the app cleanly and not simply swap to another app (e.g. Netflix) or turn off your TV.

I find the app works fine every time if you click the back button till you get a “EXIT” prompt, otherwise like others I have to reinstall to get it working again…!!!

To me this is not ideal on four TV’s with non techie’s around me, visitors and kids…

Plex Please fix e.g. some sort of auto exit after x hours to resolve this issue

2 Likes
20

Same Problem just started for me on UE55NU8000

Delete and reinstall lets Plex launch once but then app launches to blank screen.
All other apps work 100%
Last update was 2/3/2023
V5.55.2
Platform 4

21

2 days ago everything was fine and working, but now the app does not load - just black screen. Plex version 5.55.2. After uninstalling Plex app and then fresh install of it the app loads normally, but after it is closed and opened again it does not load, just black screen again.

1 Like