Samsung TV Just Shows Blank Screen

Plex Players Smart TVs
22

Gleiches Problem bei mir

Client Version 5.60.2
Plattform Version 4

23

Same problem here

24

Thanks for report. The TV team is looking into it.

2 Likes
25

On my Samsung Q80 TV the app starts but i canā€˜t play any content.
When i press the play button, nothing happens.
I rebooted Plex Server and the TV several times.

26

Hey plex employee, did you notice this thread form a month ago? We had no interactions with anyone of the plex team.

27

The solution by MagnataRN worked for me now. Thank you!

1 Like
28

thanks for pointing me to this topic @MagnataRN . I merge the other topic into this one.

29

same issue here on samsung Q80T

plex client version 5.59.3
platform version 5.5

plex opens and i can see my tv shows / movies on my home screen but when i try to play anything it gives me an error saying

Playback error
An unexpected playback problem occurred.

i have to force quit plex to get back to the main home screen.

can confirm plex plays fine on ps5, web and phone.

30

Hi all, thanks for your reports and patience.

Weā€™ve identified an issue that caused the Tizen app to load to a blank screen as well as other potential issues after an update and have deployed a fix for this. Forcibly exiting the Plex app by holding back and then relaunching should address the issue. If you continue to have issues launching the app please try to re-install the Plex app.

If you continue to have issues with playback or navigating the app please ensure you are running version 5.60.2 and provide logs from PMS that include the Plex app logging to your media server (Settings: Advanced: Log to Media Server).

2 Likes
Samsung TV - An unexpected playback problem occured
Samsung Qled 4k tv black screen when you go to play any file
31

hey

thanks for sorting this out quickly.
i can confirm that my issue is now resolvedā€¦ i can play files again

my client version is 5.60.2
platform version 5.5

cheers

32

Thanks @markus101 , as the OP, I was curious if there was a better way to report issues such as this? Originally noticed April 19th, I am not sure how quickly these sort of posts come to your attention. My issue resolved in 3 days, without any updates on my end. So, I assume that you all were making corrections on the back end. But, I just want to understand if there is a process that would be more efficient for next time?

33

Today the PLEX app started normally without any issues. Everything is fine now.

34

Iā€™m still having all these same errors. Tried uninstalling the samsung tv app and reinstalling as well as a reset within the app. Still getting the unexpected playback error report. Iā€™m on Client version 5.61.0 and Platform version 5.5

35

Iā€™ve got 2 Samsung TVā€™s that are having this issue or something similar to it. All of a sudden, after selecting a profile, it just goes to a blank screen and a spinning circle.

I can access PMS using a windows app fine, but the tv apps do not seem to work. I have tried deleting and re-installing the apps but no joy. Have also tried reinstalling PMS but again no joy. Any ideas will be helpful.

37

@rob9473 so it does not work once right after a TV power cycle like others have mentioned above? (I mean actually unplug the TV)

If it does launch at least once after a power cycle can you turn on logging to server in app, then quit the app and relaunch then after it goes black grab the server logs.

Which model number Samsungs do you have?

38

I have two Samsung TVs with a variant of this issue, started on 7/11. Nothing changed on my network, all other apps work fine. I reinstalled multiple times, hard reset tvs, both will not open the app correctly just straight to black screen.

39

@claytonn20 what model Samsungs do you have?

40

Having the same problem. I use many clients, and no issues with Web, Android, iOS, or Roku apps. But on the Samsung Tizen platform the screen will go black. Problem started happening about a week ago. Sometimes this happens right when you open the app, but sometimes the app works OK until you try to play something, then the screen goes black. @BigWheel Do you need more logs? I see a handful of errors, including these:

Jul 20, 2023 20:23:25.822 [139680589757240] ERROR - [Req#3618] Unable to find client profile for device; platform=Tizen, platformVersion=5, device=19_MUSEM_QTV, model=QN49Q6DRAFXZA

Jul 20, 2023 20:35:27.905 [139680502459192] ERROR - [Req#4dd5] [Plex for Samsung] [aerie91:20mliwlwrpgxk0y6w54g3j7f] [Unhandled Rejection]: Http request failed: https://s47-185-117-218.3eb811c6a3c841c0bfa31d64798b15fe.plex.direct:11960/log, status: Unauthorized
Error: Http request failed: https://s47-185-117-218.3eb811c6a3c841c0bfa31d64798b15fe.plex.direct:11960/log, status: Unauthorized
at t.value (https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.64.1-6bd24ab/main.js:2:35491)
at t. (https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.64.1-6bd24ab/main.js:2:34004)
at s (https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.64.1-6bd24ab/main.js:2:26581)
at Generator._invoke (https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.64.1-6bd24ab/main.js:2:26334)
at Generator.throw (https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.64.1-6bd24ab/main.js:2:26944)
at n (https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.64.1-6bd24ab/main.js:2:162903)
at u (https://assets.plex.tv/deploys/tv-lightning-tizen/env-6cbd83f46ca047160cc733082524f012/5.64.1-6bd24ab/main.js:2:163142)
at

Client app version: 5.63.1 shows in the Plex app Settings ā†’ About screen, but 5.59.3 shows in the TVā€™s ā€œAppsā€ area. Automatic updates are turned on, but I also manually checked for updates (there were none) and reinstalled the client. Same version numbers appear and same problem remains.

1 Like
41

Samsung QN65Q80RAFXZA
Samsung UN65AU8000FXZA

Both started having this issue at the same time, Iā€™ve noticed if I leave them for 5+ mins on the black screen they will eventually make it into the app, however it still shows there are connections issues to all plex services but my local servers work. Maybe 1/5 attempts they will show the plex logo immediately, then eventually show the ā€œplex is taking a long time to bootā€ screen, from there I restart and end up with a greyed out screen. Iā€™ve triple checked on my network firewalls/adblock etc, nothing changed and the traffic seems to be making it through fine (from what I can observe anyways). My problem seems identical to @aerie91

42

I have a 2016 Samsung Model number QN75Q75FM.

I am having a similar issue, but I have discovered that if I log out I can enter my manual IP and port and can see all of my content and it appears I can play it.
Like others, my Samsung 4K bluray player works fine with itā€™s plex app, both of my Rokuā€™s work fine, and my PC connects to the server just fine.

On the Samsung TV, the moment I log in to my PLEX account it loses connectivity to the Plex server running my local Synology NAS.

If I again log out of my Plex account on the Samsung App, I can once more manually enter the IP and port and access my content on the Plex local server.

It is definitely repeatable.

Ladeee