After much looking and fiddling, I figured out that I am having this issue too. I hadn’t yet found this thread, and I discovered that all EAC3 / AC35.1 audio was breaking where anything Atmos or DTS was fine in my case (also Samsung Tizen based smart TV).
Hopefully the Devs are working their magic on this, and here’s to hoping it’s resolved soon.
Tested this on my TV using the same server version and similar files, but I am not getting the same problem here. Could you try setting secure network to never on the TV, and changing to Wifi if you’re wired, and see if that helps at all? If not, please send me a sample file (preferrably shortened to ~minute long) so I can see if I can reproduce on my TV.
The issue is still valid with the latest PMS for Windows (and not only windows). TV is QN90A.
I set secure network to “never” but doesn’t help. WiFi connected.
It happens inconsistently and may start to cut out audio at the beginning of the movie or it could take like 6-7 minutes for audio to dissappear.
I will message you a link to a part of a movie.
Thanks!
I’m having a problem that I THINK is the same thing? It occurs across multiple players, and only when transcoding DCA → AAC audio, with direct stream video. It will transcode and play fine for 5-20mins, then randomly stop with 0 indication from what I can see in the server logs. The server logs press on fine without any sort of ERROR entries. I already tried clearing \codecs out, no luck. Should I revert to 1.24?
I’m having the same issue with Plex transcoding from DTS to AAC stereo for my Samsung TV. Can reproduce at the exact same parts of a given movie (within the first 2 minutes of it).
I just rolled back to https://downloads.plex.tv/plex-media-server-new/1.24.5.5173-8dcc73a59/debian/plexmediaserver_1.24.5.5173-8dcc73a59_amd64.deb and it fixed my problem. Clearly not an issue with the Samsung TV then…
Sample file:
Note that I reduced the video quality in the sample considerably, and this caused the timing of the audio dropout to be slightly delayed from where it occurred with original video quality.
It happens in the middle of the scrolling text now (around 1 minute into the clip).
Hi, I have Server version 1.25.5.5492. I cannot find the options to “Disable Direct Play” and “Disable Direct Stream”. I do have a Transcoder option under Settings, with “Disable video stream transcoding” tick box. This does not cure my audio problem, same as yours. It only affects the newest Samsung TV!
Hi, this is a funny one! Two other TVs in the house play anything fine. It’s just my newest Samsung. Something to do with Dolby license and Samsung dropping it on later TVs. Yet some films are fine which have a DTS soundtrack.
Hi, having downloaded the file, where and how do you roll it back?
It depends on your OS/hardware which file you roll back with. Mine was for Ubuntu/Debian Linux on AMD64 architecture. On linux I just did dpkg -i filename
Running Windows 10 64bit.
Hi @jeep_medic_hotmail_co_uk The Direct Play setting that you want to disable is in the Plex app on your Samsung TV not on the server.
I now get a Playback error, after un-ticking Direct Play and Direct Stream!
Try leaving direct stream checked.
Sound still cuts out with only Direct Stream checked.
The list I gave you earlier with old versions apparently doesn’t contain x64 Windows on it at all. Here’s a link posted earlier to the working x64 windows version: Download Plex Media Server 1.24.5.5173 for Windows | Uptodown.com
DTS 5.1 transcoding works now on my Samsung UE43AU8005KXXC with Plex server v 1.25.6.5545. Thanks!
Hmm I don’t know then. I know having both unchecked worked for me. But maybe your server can’t handle the transcode and that’s why you get a playback error.
Had Disable video stream transcoding ticked on server. Now works OK with both Direct stream and play unchecked.
That’s the version I was testing to still have bugs with my Samsung QE55Q80TATXXC
