Server Version#: 1.42.0.9975
Player Version#: 5.93.2
Since a few weeks to a month transcoded content is unstable on Samsung TV Plex App.
When watching transcoded content randomly the stream will freeze and end up with an error.
The error happens every 2-30 minutes ish and is completely random but only affects transcoded content making it practically unwatchable.
Transcoder is set to encode HVEC and ass subtitles are being burned in
Logs
Jul 25, 2025 14:25:21.381 [140543547652920] DEBUG - Request: [192.168.87.202:57794 (Allowed Network (Subnet))] GET /video/:/transcode/universal/session/f90pykm2wn9pt6wac0ne4ny7/1/1141.m4s (10 live) #b6a9 GZIP Signed-in
Jul 25, 2025 14:25:21.381 [140543547652920] DEBUG - [Req#b6a9/Transcode/f90pykm2wn9pt6wac0ne4ny7] Asked for segment 1141 from session.
Jul 25, 2025 14:25:21.381 [140543547652920] DEBUG - [Req#b6a9/Transcode/f90pykm2wn9pt6wac0ne4ny7] Returning segment 1141 from session
Jul 25, 2025 14:25:21.381 [140543547652920] DEBUG - Content-Length of /transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc/init-stream1.m4s,/transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc/chunk-stream1-01142.m4s is 33892 (of total: 33892).
Jul 25, 2025 14:25:21.382 [140543570357048] DEBUG - Completed: [192.168.87.202:57794] 200 GET /video/:/transcode/universal/session/f90pykm2wn9pt6wac0ne4ny7/1/1141.m4s (10 live) #b6a9 GZIP 1ms 33892 bytes (pipelined: 1674)
Jul 25, 2025 14:25:21.429 [140543551871800] DEBUG - [Req#b6a6/Transcode/f90pykm2wn9pt6wac0ne4ny7/a5bea764-83f5-414b-b1e2-9a0ea241becc] Transcoder segment range: 0 - 1390 (1390)
Jul 25, 2025 14:25:21.726 [140543517600568] DEBUG - [Req#b6ab/Transcode/f90pykm2wn9pt6wac0ne4ny7/a5bea764-83f5-414b-b1e2-9a0ea241becc] Transcoder segment range: 0 - 1390 (1390)
Jul 25, 2025 14:25:21.738 [140543551871800] DEBUG - Request: [192.168.87.202:57934 (Allowed Network (Subnet))] GET /:/timeline?key=%2Flibrary%2Fmetadata%2F13800&ratingKey=13800&state=playing&time=1115474&duration=1430060&playbackTime=1115965&playQueueItemID=78187&context=source%3Acontent.library (10 live) #b69c GZIP Signed-in Token (Saren081)
Jul 25, 2025 14:25:21.738 [140543551871800] DEBUG - [Req#b69c] Client [key2v3mf0hlqnffx4paa1ba0] reporting timeline state playing, progress of 1115474/1430060ms for guid=, playbackTime=1115965ms ratingKey=13800 url=, key=/library/metadata/13800, containerKey=, metadataId=13800, source=
Jul 25, 2025 14:25:21.740 [140543551871800] DEBUG - [Req#b69c] Play progress on 13800 ‘The Resistance of the Strong’ - got played 1115474 ms by account 1!
Jul 25, 2025 14:25:21.740 [140543551871800] DEBUG - [Req#b69c] [Now] User is Saren081 (ID: 1)
Jul 25, 2025 14:25:21.740 [140543551871800] DEBUG - [Req#b69c] [Now] Device is Tizen (TV 2021).
Jul 25, 2025 14:25:21.740 [140543551871800] DEBUG - [Req#b69c] [Now] Profile is Generic
Jul 25, 2025 14:25:21.740 [140543551871800] DEBUG - [Req#b69c] [Now] Updated play state for /library/metadata/13800.
Jul 25, 2025 14:25:21.740 [140543551871800] DEBUG - [Req#b69c] Statistics: (key2v3mf0hlqnffx4paa1ba0) Reporting active playback in state 0 of type 4 (scrobble: 0) for account 1
Jul 25, 2025 14:25:21.742 [140543568247608] DEBUG - Completed: [192.168.87.202:57934] 200 GET /:/timeline?key=%2Flibrary%2Fmetadata%2F13800&ratingKey=13800&state=playing&time=1115474&duration=1430060&playbackTime=1115965&playQueueItemID=78187&context=source%3Acontent.library (10 live) #b69c GZIP 4ms 762 bytes (pipelined: 2)
Jul 25, 2025 14:25:21.888 [140543517600568] DEBUG - Request: [192.168.87.202:57794 (Allowed Network (Subnet))] GET /video/:/transcode/universal/session/f90pykm2wn9pt6wac0ne4ny7/0/1141.m4s (10 live) #b6aa GZIP Signed-in
Jul 25, 2025 14:25:21.888 [140543517600568] DEBUG - [Req#b6aa/Transcode/f90pykm2wn9pt6wac0ne4ny7] Asked for segment 1141 from session.
Jul 25, 2025 14:25:21.888 [140543517600568] DEBUG - [Req#b6aa/Transcode/f90pykm2wn9pt6wac0ne4ny7] Returning segment 1141 from session
Jul 25, 2025 14:25:21.888 [140543517600568] DEBUG - Content-Length of /transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc/init-stream0.m4s,/transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc/chunk-stream0-01142.m4s is 667625 (of total: 667625).
Jul 25, 2025 14:25:21.891 [140543568247608] DEBUG - Completed: [192.168.87.202:57794] 200 GET /video/:/transcode/universal/session/f90pykm2wn9pt6wac0ne4ny7/0/1141.m4s (10 live) #b6aa GZIP 3ms 667625 bytes (pipelined: 1675)
Jul 25, 2025 14:25:21.936 [140543551871800] DEBUG - Request: [192.168.87.202:57794 (Allowed Network (Subnet))] GET /video/:/transcode/universal/session/f90pykm2wn9pt6wac0ne4ny7/1/1142.m4s (10 live) #b6b3 GZIP Signed-in
Jul 25, 2025 14:25:21.936 [140543551871800] DEBUG - [Req#b6b3/Transcode/f90pykm2wn9pt6wac0ne4ny7] Asked for segment 1142 from session.
Jul 25, 2025 14:25:21.936 [140543551871800] DEBUG - [Req#b6b3/Transcode/f90pykm2wn9pt6wac0ne4ny7] Returning segment 1142 from session
Jul 25, 2025 14:25:21.936 [140543551871800] DEBUG - Content-Length of /transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc/init-stream1.m4s,/transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc/chunk-stream1-01143.m4s is 32934 (of total: 32934).
Jul 25, 2025 14:25:21.938 [140543568247608] DEBUG - Completed: [192.168.87.202:57794] 200 GET /video/:/transcode/universal/session/f90pykm2wn9pt6wac0ne4ny7/1/1142.m4s (10 live) #b6b3 GZIP 5ms 32934 bytes (pipelined: 1676)
Jul 25, 2025 14:25:21.942 [140543547652920] DEBUG - Request: [192.168.87.202:57795 (Allowed Network (Subnet))] GET /video/:/transcode/universal/session/f90pykm2wn9pt6wac0ne4ny7/0/1142.m4s (10 live) #b67f GZIP Signed-in
Jul 25, 2025 14:25:21.942 [140543547652920] DEBUG - [Req#b67f/Transcode/f90pykm2wn9pt6wac0ne4ny7] Asked for segment 1142 from session.
Jul 25, 2025 14:25:21.942 [140543547652920] DEBUG - [Req#b67f/Transcode/f90pykm2wn9pt6wac0ne4ny7] Returning segment 1142 from session
Jul 25, 2025 14:25:21.942 [140543547652920] DEBUG - Content-Length of /transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc/init-stream0.m4s,/transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc/chunk-stream0-01143.m4s is 510837 (of total: 510837).
Jul 25, 2025 14:25:21.943 [140543570357048] DEBUG - Completed: [192.168.87.202:57795] 200 GET /video/:/transcode/universal/session/f90pykm2wn9pt6wac0ne4ny7/0/1142.m4s (10 live) #b67f GZIP 1ms 510837 bytes (pipelined: 613)
Jul 25, 2025 14:25:21.982 [140543517600568] DEBUG - Request: [192.168.87.202:57794 (Allowed Network (Subnet))] GET /video/:/transcode/universal/session/f90pykm2wn9pt6wac0ne4ny7/1/1143.m4s (10 live) #b6b4 GZIP Signed-in
Jul 25, 2025 14:25:21.982 [140543517600568] DEBUG - [Req#b6b4/Transcode/f90pykm2wn9pt6wac0ne4ny7] Asked for segment 1143 from session.
Jul 25, 2025 14:25:21.982 [140543517600568] DEBUG - [Req#b6b4/Transcode/f90pykm2wn9pt6wac0ne4ny7] Returning segment 1143 from session
Jul 25, 2025 14:25:21.982 [140543517600568] DEBUG - Content-Length of /transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc/init-stream1.m4s,/transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc/chunk-stream1-01144.m4s is 33210 (of total: 33210).
Jul 25, 2025 14:25:21.983 [140543570357048] DEBUG - Completed: [192.168.87.202:57794] 200 GET /video/:/transcode/universal/session/f90pykm2wn9pt6wac0ne4ny7/1/1143.m4s (10 live) #b6b4 GZIP 3ms 33210 bytes (pipelined: 1677)
Jul 25, 2025 14:25:22.097 [140543547652920] DEBUG - [Req#b6ad/Transcode/f90pykm2wn9pt6wac0ne4ny7/a5bea764-83f5-414b-b1e2-9a0ea241becc] Transcoder segment range: 0 - 1390 (1390)
Jul 25, 2025 14:25:22.334 [140543551871800] DEBUG - [Req#b6b7/Transcode/f90pykm2wn9pt6wac0ne4ny7/a5bea764-83f5-414b-b1e2-9a0ea241becc] Transcoder segment range: 0 - 1390 (1390)
Jul 25, 2025 14:25:22.463 [140543547652920] DEBUG - Request: [192.168.87.202:57934 (Allowed Network (Subnet))] GET /:/timeline?key=%2Flibrary%2Fmetadata%2F13800&ratingKey=13800&state=stopped&time=1115474&duration=1430060&playbackTime=1116671&playQueueItemID=78187&context=source%3Acontent.library&continuing=0 (10 live) #b6b1 GZIP Signed-in Token (Saren081)
Jul 25, 2025 14:25:22.463 [140543547652920] DEBUG - [Req#b6b1] Client [key2v3mf0hlqnffx4paa1ba0] reporting timeline state stopped, progress of 1115474/1430060ms for guid=, playbackTime=1116671ms ratingKey=13800 url=, key=/library/metadata/13800, containerKey=, metadataId=13800, source=
Jul 25, 2025 14:25:22.464 [140543547652920] DEBUG - [Req#b6b1] Play progress on 13800 ‘The Resistance of the Strong’ - got played 1115474 ms by account 1!
Jul 25, 2025 14:25:22.467 [140543547652920] DEBUG - [Req#b6b1] [Now] User is Saren081 (ID: 1)
Jul 25, 2025 14:25:22.467 [140543547652920] DEBUG - [Req#b6b1] [Now] Device is Tizen (TV 2021).
Jul 25, 2025 14:25:22.467 [140543547652920] DEBUG - [Req#b6b1] [Now] Profile is Generic
Jul 25, 2025 14:25:22.467 [140543547652920] DEBUG - [Req#b6b1] [Now] Updated play state for /library/metadata/13800.
Jul 25, 2025 14:25:22.469 [140543547652920] DEBUG - [Req#b6b1] Statistics: (key2v3mf0hlqnffx4paa1ba0) Reporting active playback in state 3 of type 4 (scrobble: 0) for account 1
Jul 25, 2025 14:25:22.470 [140543547652920] DEBUG - [Req#b6b1] Streaming Resource: Terminating session 0x7fd2d8b17388:key2v3mf0hlqnffx4paa1ba0 which is using transcoder slot. Used slots is now 0
Jul 25, 2025 14:25:22.470 [140543547652920] DEBUG - [Req#b6b1] Streaming Resource: Terminated session 0x7fd2d8b17388:key2v3mf0hlqnffx4paa1ba0 with reason Client stopped playback.
Jul 25, 2025 14:25:22.470 [140543547652920] DEBUG - [Req#b6b1] Streaming Resource: Removing session 0x7fd2d8b17388:key2v3mf0hlqnffx4paa1ba0
Jul 25, 2025 14:25:22.478 [140543491853112] DEBUG - [Req#b6b1] Killing job.
Jul 25, 2025 14:25:22.478 [140543491853112] DEBUG - [Req#b6b1] Signalling job ID 1434 with 9
Jul 25, 2025 14:25:22.478 [140543570357048] DEBUG - Completed: [192.168.87.202:57934] 200 GET /:/timeline?key=%2Flibrary%2Fmetadata%2F13800&ratingKey=13800&state=stopped&time=1115474&duration=1430060&playbackTime=1116671&playQueueItemID=78187&context=source%3Acontent.library&continuing=0 (10 live) #b6b1 GZIP 14ms 765 bytes (pipelined: 3)
Jul 25, 2025 14:25:22.478 [140543491853112] DEBUG - [Req#b6b1] Job was already killed, not killing again.
Jul 25, 2025 14:25:22.478 [140543491853112] DEBUG - [Req#b6b1] Stopping transcode session f90pykm2wn9pt6wac0ne4ny7
Jul 25, 2025 14:25:22.478 [140543513381688] DEBUG - [Req#b6b1] Cleaning directory for session f90pykm2wn9pt6wac0ne4ny7 (/transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc)
Jul 25, 2025 14:25:22.486 [140543517600568] DEBUG - Request: [192.168.87.202:57934 (Allowed Network (Subnet))] GET /video/:/transcode/universal/stop?session=f90pykm2wn9pt6wac0ne4ny7 (9 live) #b6c0 GZIP Signed-in Token (Saren081)
Jul 25, 2025 14:25:22.486 [140543471704888] DEBUG - [Req#b6c0/Transcode] Job was already killed, not killing again.
Jul 25, 2025 14:25:22.486 [140543471704888] DEBUG - [Req#b6c0/Transcode] Job was already killed, not killing again.
Jul 25, 2025 14:25:22.486 [140543570357048] DEBUG - Completed: [192.168.87.202:57934] 200 GET /video/:/transcode/universal/stop?session=f90pykm2wn9pt6wac0ne4ny7 (9 live) #b6c0 GZIP 0ms 195 bytes (pipelined: 4)
Jul 25, 2025 14:25:22.487 [140543580814136] DEBUG - Jobs: ‘/usr/lib/plexmediaserver/Plex Transcoder’ exit code for process 1434 is -9 (signal: Killed)
Jul 25, 2025 14:25:22.509 [140543471704888] DEBUG - [Req#b6c0/Transcode] Transcoder: Cleaning old transcode directories.
Jul 25, 2025 14:25:22.510 [140543471704888] DEBUG - [Req#b6c0/Transcode] Transcoder: Cleaning old transcode directory: “/transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc”
Jul 25, 2025 14:25:22.510 [140543491853112] DEBUG - [Req#b6b1] Transcoder: Cleaning old transcode directories.
Jul 25, 2025 14:25:22.510 [140543491853112] DEBUG - [Req#b6b1] Transcoder: Cleaning old transcode directory: “/transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc”
Jul 25, 2025 14:25:22.572 [140543471704888] DEBUG - [Req#b6c0/Transcode] Whacked session f90pykm2wn9pt6wac0ne4ny7, 0 remaining.
Jul 25, 2025 14:25:22.573 [140543491853112] DEBUG - [Req#b6b1] Whacked session f90pykm2wn9pt6wac0ne4ny7, 0 remaining.
Jul 25, 2025 14:25:22.573 [140543491853112] DEBUG - Cleaning directory for session f90pykm2wn9pt6wac0ne4ny7 (/transcode/Transcode/Sessions/plex-transcode-f90pykm2wn9pt6wac0ne4ny7-a5bea764-83f5-414b-b1e2-9a0ea241becc)
Jul 25, 2025 14:25:26.781 [140543493962552] DEBUG - player key2v3mf0hlqnffx4paa1ba0 was last refreshed 10 seconds ago
Jul 25, 2025 14:25:27.391 [140543547652920] DEBUG - Request: [192.168.87.202:57934 (Allowed Network (Subnet))] POST /log (8 live) #b6c5 GZIP Signed-in Token (Saren081)
Jul 25, 2025 14:25:27.391 [140543547652920] ERROR - [Req#b6c5] [Plex for Samsung] [Saren081:key2v3mf0hlqnffx4paa1ba0] [AVPlay (PLAYING)] onAVPlayError: PLAYER_ERROR_NOT_SUPPORTED_FORMAT
Jul 25, 2025 14:25:27.391 [140543547652920] INFO - [Req#b6c5] [Plex for Samsung] [Saren081:key2v3mf0hlqnffx4paa1ba0] [PlaybackSessionController] playback state changed to: stopped
Jul 25, 2025 14:25:27.391 [140543547652920] ERROR - [Req#b6c5] [Plex for Samsung] [Saren081:key2v3mf0hlqnffx4paa1ba0] Playback error occurred. Reason: UnsupportedFileOrFormat, Player does not support file or format
Jul 25, 2025 14:25:27.391 [140543547652920] WARN - [Req#b6c5] [Plex for Samsung] [Saren081:key2v3mf0hlqnffx4paa1ba0] [PlaybackSessionController] could not retry, reporting error
