Unsure as to why, but when I hit ‘Scan Library Files’ for my Music folder, I get a message that says ‘An internet connection is required…’. What’s weird is that the scan works fine for all my other directories, and I am connected.
Any help would be appreciated.
Is this a newly created library or a former Plex Premium Music library?
When you edit it, what is set as “Scanner” and “Agent” on the “Advanced” tab?
This isn’t new. It was created at the same time as my other directories.
I don’t know what you mean by 'Plex Premium Music library, or by when I edit it…??
Edit the library, click on advanced, scroll down. what is selected for Scanner and Agent (“Plex Music” used to be called “premium Music”)
Ah, I see what you mean now. For both scanner and agent it says plex music.
??
So… what does this mean?
Can you verify that your server has an accurate time and date setting?
Does it have a fully usable internet connection or is it behind some firewall, filter, or VPN?
Yes to all. Everything is fine. Even other Plex directories. Should these be set to ‘plex music’? Or?
Yes, ‘Plex Music’ is the default for both.
Most users who had this issue could solve it by stopping and restarting their Plex servers. Did you try that?
OK. So, now things are worse. I signed out, shut down and restarted, and now starting up again, it says it can’t find my server. A few weeks ago I replaced my modem. I’m thinking that’s the problem. But now, I can’t seem to find how I set that up in the first place…
OK. New update. I only had one option, so I took it. I selected ‘delete this server’. Then shut Plex down. I then reran the install, which only gave me the choice to select ‘repair’. I ran that. Once run, everything seems to have reconfigured, and all is good now.
I’m glad it all worked but, this entire scenario is really odd, counterintuitive ‘behaviour’…
In any case, thanks to all for your help.
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