Scan my library automatically does not work help please

Plex Media Server
1

Server Version#: 1.25.2.5319
Player Version#:
Qnap firmware version: 5.0.0.1891

Hi Guys I need your help please. I am really new to Qnap and I looked everywhere but I can not find any fix on my issue. Basically I have Qnap TS853A with latest Plex server: 1.25.2.5319 installed but my Libraries are not updating at all when I add new pictures, shows or movies or music I have to force it always to see what I have uploaded. I tried everything from your forum or outside the forum but still nothing I have to force it always. I have also tried to wait for the daily maintenance which I have setup but still nothing or change settings to recommended by people (look on attached pictures) but still the same outcome they will not update automatically. When I first installed the plex server couple of months ago it was working great but now after last 2-3 plex server updates it did stopped working and I have tried reinstall the server completely and start from scratch but still the same outcome. I have also read lots on forums that this is still ongoing issue with plex server. I do not want really to setup like forced scan every hour or something like that to cause wear on the drives. Could you help please I am going crazy really.

Plex 1
Plex 1891×561 56.4 KB

Plex 2
Plex 2891×561 71 KB

Plex 3
Plex 3891×561 78.2 KB

Plex Server
Plex Server891×561 58.5 KB

Please bear with me I am really new to this and appreciate your time and help.

Thank you very much and happy new year to you all.

2

The Linux kernel service that Plex uses has a default maximum limit of how many folders it can monitor.

On QNAP, the default for QTS 4.x is 8192 and the default on QTS 5.x is 65536.

If you have more than this, and have the memory to spare, you can increase the table size.

After telling Linux what the new size should be, you restart Plex and all will be OK again.

Would you like help configuring the fs.inotify.max_user_watches value?

3

Hi ChuckPa

Thank you for your reply. It is definitely less folders then 65536 and I am running QTS 5. Just to clarify it is 65536 for all shared folders I mean is this total for all shared folders on Plex (MOVIE, PHOTOS,MUSIC , SERIES)? and if not then for example my Movies and Series shared Folder has Movies folder contains 72 sub folders and 979 files and Series folder contains 556 sub folders and 6287 files and I am nowhere near to the capacity of folders. Any another ide what I can try please? I have really tried all advice from this forum what I could find but still no luck and I do not really know what is wrong. Like I said I tried uninstall the plex server and started from scratch couple of times but with the same result the Library will not update automatically at all. I am happy to do anything to try but without the risk I can do something really wrong. Thank you once again for help.

4

Hello
I also do not detect some multimedia in this version.

5

Hi thank you for your reply. But my Plex server on Qnap does not update any library at all and it does matter what I will setup in settings or I have tried to remove Plex server completely and start from scratch but still unlucky. It drives my crazy that I have to do it all the time when I will copy something to my drives and plex will just not do anything. Sometimes I forget to run the scan library and then next day I wonder if I have done it or not. Not ideal really and would like to find some fix or patch on this because two or 3 version plex server back it was not doing this and everything was ok. I can not remember which version it was such a shame. I do not want really start mixing plex server versions because it will do much more damage then help. I really do not know what to do. I have spend hours on searching for solution on forums and around the internet but nothing seems to work. I have contacted plex directly and they told me they do not do direct trouble shooting and I need to go on this forum. I hope that someone from Plex will be able to assist and help please. Thank you. Best Regards. Juraj

6

QNAP’s Multimedia Console + Codex Pack application does cause problems with Plex.

This is a long-standing issue because of how it works. QNAP and I have discussed it but that’s how they want their product to work

That said –

  1. Don’t point Plex at the Multimedia shared folder
  2. Instead, point Plex at the actual shared folders containing your media
  • e.g. /share/movies, /share/tv, /share/CACHEDEV1_DATA/music, etc

Is this possibly one of the problems?

7

Hi ChuckPa

Thank you for your reply. Sorry I was away but I am back now. Ok here is my way to my libraries example: /share/CACHEDEV1_DATA/.qpkg/MediaSignPlayer/CodexPackExt/share/Music I believe this is the problem right?

I had a look and only another way which I can setup in plex server will be this way: /share/CACHEDEV1_DATA/Music

Ok here are are some questions please:
1, Should I remove ( uninstall ) plex completely and setup it all again?
2, Or should I delete only all libraries and setup them all again?
3, Or should I just leave my all libraries and change the way to new folders and delete the previous way?
4, Is there anything else what I should do?

I just to not want to do something wrong before I do it. Thank you for understanding.

And thank you all again for your time and help.

Best Regards.

8

All you need to do is:

  1. Go to each library section
  2. EDIT the folder list
  3. ADD the proper location (e.g. /share/CACHEDEV1_DATA/Music)
    – DO NOT DELETE THE OLD ONE YET.
  4. Save that change and let PMS start scanning.
  5. When it’s done, Go to the next library section.

After ALL library sections are done,

  1. EDIT each section
  2. DELETE everything which references CodexPack. (this is the problem)
  3. You will have only your real shared folder paths remaining
  4. Save the change
  5. PMS will scan again. Let it

When all updates are complete:

  1. Scan files one last time
  2. Empty Trash
  3. Clean Bundles (to remove the old entries for Codex Pack)
  4. Optimize the Database so it’s as small and fast as it can be.
9

Hi ChuckPa,

Sorry for late reply but I was away. You are STAR mate. This this solution worked for me. You are number 1. Thank you very very much. Now everything works as it should. The problem was exactly the location of shared folder and once I have changed that and followed your way everything was sorted. Once again thank you very much and your manual should be pinned somewhere because I really could not find solution anywhere. Thank you once again and have a great day. Best Regards. :ok_hand: :+1:

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