I noticed that season 2 of the show We Bare Bears is all off by one. After some digging, it seems that the S1E26 episode “Charlie Ball” is duplicated in the metadata and showing also as S2E01 (named in my filesystem as "We Bare Bears - S02E01 - Yard Sale). I checked TVDB and everything is correct there and my files are named / structured correctly. I cannot get this to correct itself. I’ve unmatched, matched with TVDB, unmatched, matched with TMDB. No matter what, the same episode appears in both S1 and S2. It is NOT a 2-part episode either.
Short of hand-correcting every episode, is there a way to get Plex to recognize the correct metadata for this?
Also:
Edit the Show or Library and make sure Airing Order is set in the Advanced area. DVD Ordering would really mess things up at this point. Unless that’s what you want - and you don’t.
Can you share a screenshot of the media information for both episodes (S01E26 and S02E01)? Just hover over the poster for each, click the vertical ellipsis at the bottom-right, and select Get Info. This will show the full path of the file against which PMS thinks it’s matching.
So, for that second image, is it showing metadata for S01E26 instead of S02E01 in your library? Or do you have a separate entry in season 2 for the duplicate? If the latter, can you post the media information for that duplicate as well?
Yes, for the episode in the second image, that is showing as “Charlie Ball”, which is the metadata for S01E26. The file itself, as you can see, is in the Season 2 folder and has a completely different filename than the actual Charlie Ball episode in season 1. On TVDB and Trakt, Charlie Ball is definitely the last ep of season 1 and not a season 2 episode.
Here’s a screen shot of the S02E01 “yard sale” file’s metadata. it’s coming up as “charlie ball”.
This looks to be a problem with The Movie Database’s data. I did a test here and first matched it against TheTVDB (which, incidentally, has it listed as a 2014 show). It lined up as expected, with S01E26 being Charlie Ball and S02E01 being Yard Sale. I then re-matched it against The Movie Database and got the incorrect match results; S02E01 became Charlie Ball. I then had a look at the data on their site and it does show it that way.
So, try performing a Fix Match on the show (at the show level) and select TheTVDB as the agent (click on Search Options). You may have to manually set the year to 2014. After the new match, it should automatically refresh the metadata. If not, you can manually do so.
[Edit]
I just noticed in your first post that you tried with TheTVDB already. It may be worth trying again as there is definitely a difference in the data between the two sites. It may be that the Plex Dance is required after re-matching it.
Wow, so this is super-funky. I’ve been preferring The Movie Database over TVDB for the past few months due to TVDB’s plethora of issues. This has served me well. I just went into my agent settings and disabled Movie DB on TVDB’s agent settings, and also disabled TVDB for The Movie DB agent settings. I did unmatch / match manually to TVDB and it works!
I think the preference of agents giving The Movie DB top priority + conflicting data meant Movie DB took precedent over everything, no matter what. Even when I explicitly told Plex to use TVDB, the agent preferences were still effective.
Now it’s displaying properly but I worry I’ll be susceptible again to TVDB’s lack of reliability going forward. I don’t know if explicitly telling Plex to match to a specific service should still invoke the agent preferences, but I’d think if I explicitly tell it to match TVDB, it should override that vernal preference setting.
Either way, thank you for your help. I appreciate it!
