Server Version#: 1.20.1.3252 Hello everybody, today I changed the password to my account and therefore I had to reassociate all my devices and servers, but from that moment I am no longer able to make the server with the secure connection (green lock), I don’t know what a saint to call. I’ve tried…

Thank you for the logs. I am going to reset the certificate even though I do not think it’s the problem Please stop the server now. In my next post, I’ll have reset the certificate. You can restart the server after that. While the server is off, update your Date & Time with NTP time daemon. I…

I am experiencing the same issue. Changed my password 2 days ago (Sept 29 morning EST) and have tried just about everything I can think of to resolve this. None of our local or remote clients seem to be able to connect securely anymore (iOS, Xbox One X, Roku, Web with Brave/Safari/Firefox). So far …

Hi, glad I’m not the only one, damn that day I changed my password. I did all the tests you did too, no changes to insecure connections anywhere. It annoys me that I have been a plex pass user for 6 years now and there is no customer support …

Thanks, we hope some developers will read and give us a hand.

Same here. Cannot connect securely after password change. I’ve gone through all the forum posts and tried everything I can think of to no avail. Someone please help…

Please make certain DEBUG logging is enabled and VERBOSE logging is disabled. SAVE any changes (at the bottom). Restart PMS Wait 2 minutes (let it sit idle) Download the logs and attach the ZIP file please. I will look at what’s going on. Possible outcomes here: Certificate reset Slightly mo…

Plex Media Server Logs_2020-10-03_22-22-11.zip (1.1 MB) Hi ChuckPA, Here are the log files as requested. Hope this helps. Thanks for the quick response.

Your certificate has been reset. Please start the server

I am having a similar, if not identical, issue. Changed my password, reclaimed my server, but unable to connect to it securely. Error logs show the server is unable to retrieve a cert from the cloud. Oct 04, 2020 13:07:58.415 [0x7f0a0f7fe700] ERROR - CERT: Could not fetch certificate from the clo…

HI ChuckPa, That did it!! Thank you very much!! Secure connections are now all working for me locally and remotely. I really appreciate your help. 5 out of 5 stars from me. Hope this helps everyone else as well. -Bagul

Secure Server Connections after change psw

Plex Media Server

fturmel October 1, 2020, 5:49pm 4

Another user having the same issue here after changing password: No remote Access after changing password

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Secure Server Connections after change psw

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