No remote Access after changing password

Plex Media Server Remote Access
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Server Version#: 1.20.1.3252
Player Version#: 4.43.1

I have changed my Plex account password today. After the change, I logged back in to the server and all the clients (Appel TV, MAC app, Plex Dash, Plexamp, …). But I cannot get the Plex app on my iPhone to work. It’s saying my server is offline.
Also when I try to connect through https://app.plex.tv, I see “No content available”.
The “Remote Access” tab on the Plex server is saying: “Fully accessible outside your network”
Within my network everything is working flawless.

Hope somebody knows how to fix this.

1 Like
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We’re having the same issue over here FYI: Secure Server Connections after change psw

3

Same problem as me. secure connections no longer work. After changing psw of my account.

4

Fixed the problem by signing out on the server.
Stopping the server.
Renaming Preferences.xml to Preferences.xml.bak
Started the server.
Reconfigured Plex Server.

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are the libraries and metadata lost?

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No, after the initial config, just some settings had to be reconfigured, like Network settings

During the initial config, all the libraries were just showing up and already selected.

7

I did a test on a secondary server, it seems to work :slight_smile: only it is as if it were a new server and therefore I have to reconfigure the libraries of all my users … it’s not the best.

8

Thanks @capino, that did work for me. Had to reconfigure server settings, remove the previous server in authorized devices and re-pin libraries for all clients but all is well now.

Clearly there is a bug here in either Plex Server or their backend that the Plex dev team need to resolve, but at least we have a temporary “nuclear” fix.

9

Had not seen that, but yes, I also had to reconfigure the libraries for all users

10

Thanks, it works on my test server, but it also resets all user stats.

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@ChuckPa could you help me to find a way without resetting all settings?

12

Could it be an ID machine identifier problem located in the Preference.xml file? Is there a way to change it without losing all the statistics (even the content already viewed and not of my friends) and settings?

13

I had this same issue today. In my home network I have a few different subnets. I had to log into my Plex server directly (:32400/web/inbox.html) from a device on its same subnet and claim the server by following Plex’s prompts to sign. From my laptop wirelessly I kept getting redirected to app.plex.tv to sign in.

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