Server disappeared after pw reset - nothing there to claim - help!

Plex Media Server
1

After resetting my password, I need to reclaim my server but I’m totally stuck!

The server has completely vanished and there’s nothing to reclaim.

When I go to the settings in plex web, I can see it briefly tries to connect to the server but then this vanishes from the sidebar and I’m stuck.

Please help, no idea how to fix this!!

2

Ok I’ve managed to fix it using the instructions here:

What a faff!!

3

nice job, but yes that method is know to increase beer sales :slight_smile:

most people have success, however, using the gui method that takes a special insecure URL, something that trips up people who are habitually typing https://

With the server running and sitting at a computer on the same LAN subnet, you would

  1. Visit http://ip_address_PMS_server:32400/web
  2. navigate to the Settings -> General for that server
  3. click the Claim button
4

Nope, tried that method and nada.

The server would appear briefly with a “connecting…” under it then vanish.

Lost count of how many articles I found saying exactly this - just click the ‘claim’ button yet there wasn’t one.