Server disappeared after pw reset - nothing there to claim - help!

After resetting my password, I need to reclaim my server but I’m totally stuck!

The server has completely vanished and there’s nothing to reclaim.

When I go to the settings in plex web, I can see it briefly tries to connect to the server but then this vanishes from the sidebar and I’m stuck.

Please help, no idea how to fix this!!

Ok I’ve managed to fix it using the instructions here:

What a faff!!

nice job, but yes that method is know to increase beer sales :slight_smile:

most people have success, however, using the gui method that takes a special insecure URL, something that trips up people who are habitually typing https://

With the server running and sitting at a computer on the same LAN subnet, you would

  1. Visit http://ip_address_PMS_server:32400/web
  2. navigate to the Settings -> General for that server
  3. click the Claim button

Nope, tried that method and nada.

The server would appear briefly with a “connecting…” under it then vanish.

Lost count of how many articles I found saying exactly this - just click the ‘claim’ button yet there wasn’t one.