Hi again,
Could you please help solve this problem I cannot read any file at the moment ?
So there are a couple things that donât seem right with secure connections not working correctly. Can you please disable secure connections on the server and turn off IPv6. both are in the network settings. You may have to restart the server after changing the prefs.
(i am assuming you are using the computer the server is installed on)
Hi,
I did it change these 2 thing in the network and restarted the plex server but it is still not workingâŠ
Any other idea ?
I looked at your logs, and Iâm by no means an expert, but this area struck me. Thereâs a complaint about direct play failures due to address mapping failures. You may need to restart your router or firewall, then restart PMS, this will force the rebuild of the address mapping. This might help with the âPublicAddressManager: Mapping failedâ error.
The other piece shows where subtitles seem to cause a failure âDirect play failed; asked to always burn subtitlesâ. That statement, âasked to always burn subtitlesâ might mean that no subtitle exists where the option is set to âalways burn subtitlesâ.
Hope this helps some.
Jul 03, 2020 02:13:03.581 [1808] INFO - [ui-chrome-sta] [Player] Can direct stream? true (isAllowed: true) Jul 03, 2020 02:13:03.602 [1808] WARN - [ui-chrome-sta] [MDE] Invalid profile property; level: 41 > 40 Jul 03, 2020 02:13:03.658 [1808] WARN - [ui-chrome-sta] [MDE] Direct play failed; asked to always burn subtitles Jul 03, 2020 02:13:03.679 [1808] WARN - [ui-chrome-sta] [MDE] Unable to play; server unable to transcode video Jul 03, 2020 02:13:03.690 [1808] INFO - [ui-chrome-sta] [MDE] Finished analysis of 1080 (mkv, h264, dca, 41, high) Jul 03, 2020 02:32:42.023 [2652] WARN - NAT: UPnP, error mapping port 14973, error: The port mapping entry specified conflicts with a mapping assigned previously to another client, controlURL: http://192.168.1.254:5678/control/wan_ip_connection. Jul 03, 2020 02:32:42.023 [2652] DEBUG - NAT: PMP, attempting mapping. Jul 03, 2020 02:32:42.024 [2652] WARN - NAT: PMP, got an error: NATPMP_ERR_RECVFROM. Jul 03, 2020 02:32:42.024 [2652] DEBUG - NAT: UPnP, attempting port mapping. Jul 03, 2020 02:32:42.033 [2652] DEBUG - NAT: UPnP, usable device with private address <192.168.1.6>. Jul 03, 2020 02:32:42.041 [2652] WARN - NAT: UPnP, error mapping port 19494, error: The port mapping entry specified conflicts with a mapping assigned previously to another client, controlURL: http://192.168.1.254:5678/control/wan_ip_connection. Jul 03, 2020 02:32:42.041 [2652] DEBUG - PublicAddressManager: Mapping failed.
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What brand model routers do you have. Talked with someone about it and they think it is DNS rebinding issue. So you might have to disable that in your router. ( not sure what it might be called in your router if you have the setting)
Hi,
I restarted my router and it is still the same problem.
The router is an ISP box from âFREEâ and it has been working on this router for a year.
Even when I am on the server trying to watch some TV show it wonât (Plex Media Server Logs_2020-07-04_22-51-58.zip (7.0 MB) see attached log)
It has been 2 days now that I cannot play anything neither on the TV nor directly on the serverâŠ
The brand of the router is âFreeâ? does it have a model number?
Router is a Freebox mini 4K.
How come a routing setting will could make the server not powerfull enough to read files directly on the server ???
Can I just get rid of any conversion attempt and read the file in its original format like Kodi ?
I really do not see why the file would go from my pc to the router and come back to the PC when I am just trying to read it on the server directly. It seems a bit far fetched, no ?
I really need to some technical support or a refund now !
If you wish to ask about a refund for your Plex Pass you would need to contact billing.
Something going on with network is making the server think your devices are not on the same network. DNS rebinding can cause that. and due to that it is causing the network test to think the connection is too slow and is trying to convert to a lower speed. a web browser cannot play as many things a a client can and the client on your TV will not be able to play the same types of files like Kodi or our Desktop app. You can try the Plex for Windows app avail on downloads page which can play many more file types natively than a browser or your TV.
You can also turn off auto adjust quality if it is on in the players and set the qualities to maximum/original to try to get it to prevdnt trying to transcode assuming the player can play the files natively
When I am on my PC, I open Plex in a web browser and try to read a file that is stored on this same pc, it does not work saying that server is not powerfull enough. Why in the first place would Plex think that my pc is not the same network than itself then try to convert the file to send it to my router then right back to the pc where it came from just to read it ???
Does DNS rebinding have anything to do Reverse DNS because I do not have one ?
Can we get some help from your technical support please ?
Can I open a case somewhere or should I just drop it and forget about Plex ?
How do I reach your technical support ?
Is there one by the way ?
Is there a technical support to help me fix this issue ?
This forum is where you can get (community) support.
As for âwhy does the streaming go through your routerâ⊠Plex is a network based client/server system that streams across your network. So if you want to play a video from your PC (that hosts the Plex Media Server) on your Smart TV that communication will go through your network. Your router is the central point in your network that dispatches the communication to its target.
If youâre playing your media on the same machine thatâs running the server, that ânetwork trafficâ should actually stay on the machine.
You can configure your Plex client to attempt playing your videos directly (=in their original quality and untouched) â however that wonât work in all cases. Sometimes your client (=Smart TV) is not capable to deal with certain formats, codecs or only support them up to a certain bitrate.
Sometimes, the TV is not allowing apps to use all the available features of the TV itself â e.g. for licensing reasons if they can get a cheaper licensing deal by limiting certain paid codecs to only their own apps)
Long story short⊠video streaming is not always as easy as it should be.
Whatâs odd in your logs is that Plex seems not to be able to negotiate a working format between the server and the client. I suppose thatâs why it might be going overboard transcoding your video.
To make things worse⊠the latest logs you provided show errors all over the place.
Thereâs the network issues you started looking into with BigWheel but thereâs also transcoding errors where Plex fails to read the video (e.g. due to read errors) or files it seemingly cannot find. [too much for me to dig into at 1:30 am â sorry].
PS: you wonât get different/faster/better support by repeating your last question over and over
Thank you Tom for your answer.
I can easily figure why the video file would have to go through the router when I try to watch on my TV a video that is stored on my pc. But, we will just have to agree on the fact that I am too dumb to understand why it would still have to go through my router when I try to watch it from the PC where it is stored⊠Nevertheless, it suddenly does not work anymore in both cases with the same error message.
I am sorry to ask several times the same question, but I would just like to know how to open a case to Plex technical support. Apparently, nobody from the community knows either.
So either Plex technical support is a well kept secret or just does not exist.
Therefore, I guess I am just stuck with my problem and got robbed from $120 for some convoluted software that absolutely does not work and for which nobody has a clue.
In the end, this Plex thing is just a miserable experience that I will definitely share around me in the worst terms.
Best regards to the community,
Bruce
Cool down!
See
Thereâs no alternate technical support.
A Plex Pass membership has nothing to do with the underlying technical issue. Also⊠a Plex Pass membership wonât give you access to some additional technical support.
https://support.plex.tv/articles/200288566-what-is-plex-pass/
BigWheel did point you to the contact site where you can get a refund if that wasnât clear to you.
As long as you include that was your personal experience. I donât want to diminish that experience⊠itâs bad itâs not working for you â independent of what a messed up background might have caused that problem in your setup. If many users had that exact experience the forum would be overflowing with a riot.
So now I get it, there is no technical support from Plex.
If you got a problem with Plex software, Plex will not help you fix it. You are just stuck with it.
It is starting to sound like a scamâŠ
Plex Pass gives you the best Plex experience available.
It is definitely a scam because all I got for $120 was only frustrationâŠ
Of course, it is my personal experience and yes it is miserable, but what else am I supposed to share about Plex ?
2 days, a lot of talking and it still does not work, howâs that for the Plex experience ?
