Server not updating and can't edit or delete Libraries

General Discussions
1

I’ve tried every single approach and suggestion on the forums and help sections but for some reason I can’t edit, add or delete items in any library as of a couple days ago. Anything would help at this point, I am ready to cancel my subscription and look for something new if I can’t get it working soon. Please Help!

Here is my log:

! [
! {
! “type”: “info”,
! “host”: “127.0.0.1:32400”,
! “userAgent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_5) AppleWebKit/603.2.4 (KHTML, like Gecko) Version/10.1.1 Safari/603.2.4”,
! “browser”: {
! “id”: “safari”,
! “name”: “Safari”,
! “version”: “10.1”,
! “webkit”: true,
! “platform”: “OSX”,
! “platformID”: “osx”,
! “platformVersion”: “10.12”,
! “platformModifierKey”: “command”
! },
! “version”: “3.9.1”,
! “primaryServerUrl”: “http://127.0.0.1:32400/”,
! “primaryServerAuthToken”: true,
! “username”: “SamCimino”,
! “cloudUrl”: [
! {
! “scheme”: “https”,
! “address”: “plex.tv”,
! “uri”: “https://plex.tv”,
! “testState”: “connected”,
! “isBundled”: false,
! “isFallback”: false,
! “relay”: false,
! “isPossiblyCrossNetworkProtected”: false,
! “isUntested”: false,
! “isPending”: false,
! “isConnected”: true,
! “isUnauthorized”: false,
! “isUnavailable”: false,
! “isFailed”: false,
! “isAborted”: false,
! “isLoopback”: false,
! “isPrivate”: false,
! “isHttps”: true,
! “isSecure”: true,
! “isPlexDirect”: false,
! “currentTest”: null,
! “sources”: [
! {
! “id”: “internal”
! }
! ]
! }
! ],
! “cloudAccessToken”: true
! },
! {
! “type”: “log:message”,
! “level”: 4,
! “message”: “[Servers] Populate any server chose Headquarters (Mac Mini) where servers = Headquarters (Mac Mini), plex.tv”,
! “time”: “2017-07-06T18:26:31.688Z”
! },
! {
! “type”: “navigation”,
! “route”: “serverSettings”,
! “args”: [
! null,
! null,
! null
! ],
! “fragment”: “#!/settings/server”,
! “time”: “2017-07-06T18:26:31.698Z”
! },
! {
! “type”: “ajax”,
! “url”: “http://127.0.0.1:32400/accounts/1?X-Plex-Product=Plex%20Web&X-Plex-Version=3.9.1&X-Plex-Client-Identifier=49rkjut9jjc7d3qrubgt8743&X-Plex-Platform=Safari&X-Plex-Platform-Version=10.1&X-Plex-Device=OSX&X-Plex-Device-Name=Plex%20Web%20(Safari)&X-Plex-Device-Screen-Resolution=1508x823%2C1920x1080&X-Plex-Token=TOKEN”,
! “status”: 200,
! “headers”: {
! “Accept-Language”: “en”
! },
! “responseLength”: 270,
! “time”: “2017-07-06T18:26:31.701Z”
! },
! {
! “type”: “ajax”,
! “url”: “http://127.0.0.1:32400/myplex/account?X-Plex-Product=Plex%20Web&X-Plex-Version=3.9.1&X-Plex-Client-Identifier=49rkjut9jjc7d3qrubgt8743&X-Plex-Platform=Safari&X-Plex-Platform-Version=10.1&X-Plex-Device=OSX&X-Plex-Device-Name=Plex%20Web%20(Safari)&X-Plex-Device-Screen-Resolution=1508x823%2C1920x1080&X-Plex-Token=TOKEN”,
! “status”: 200,
! “headers”: {
! “Accept-Language”: “en”
! },
! “responseLength”: 584,
! “time”: “2017-07-06T18:26:31.702Z”
! },
! {
! “type”: “ajax”,
! “url”: “http://127.0.0.1:32400/:/prefs?X-Plex-Product=Plex%20Web&X-Plex-Version=3.9.1&X-Plex-Client-Identifier=49rkjut9jjc7d3qrubgt8743&X-Plex-Platform=Safari&X-Plex-Platform-Version=10.1&X-Plex-Device=OSX&X-Plex-Device-Name=Plex%20Web%20(Safari)&X-Plex-Device-Screen-Resolution=1508x823%2C1920x1080&X-Plex-Token=TOKEN”,
! “status”: 200,
! “headers”: {
! “Accept-Language”: “en”
! },
! “responseLength”: 27577,
! “time”: “2017-07-06T18:26:31.711Z”
! },
! {
! “type”: “ajax”,
! “url”: “http://127.0.0.1:32400/system/:/prefs?X-Plex-Product=Plex%20Web&X-Plex-Version=3.9.1&X-Plex-Client-Identifier=49rkjut9jjc7d3qrubgt8743&X-Plex-Platform=Safari&X-Plex-Platform-Version=10.1&X-Plex-Device=OSX&X-Plex-Device-Name=Plex%20Web%20(Safari)&X-Plex-Device-Screen-Resolution=1508x823%2C1920x1080&X-Plex-Token=TOKEN”,
! “status”: 200,
! “headers”: {
! “Accept-Language”: “en”
! },
! “responseLength”: 418,
! “time”: “2017-07-06T18:26:31.770Z”
! },
! {
! “type”: “ajax”,
! “url”: “http://127.0.0.1:32400/updater/status?X-Plex-Product=Plex%20Web&X-Plex-Version=3.9.1&X-Plex-Client-Identifier=49rkjut9jjc7d3qrubgt8743&X-Plex-Platform=Safari&X-Plex-Platform-Version=10.1&X-Plex-Device=OSX&X-Plex-Device-Name=Plex%20Web%20(Safari)&X-Plex-Device-Screen-Resolution=1508x823%2C1920x1080&X-Plex-Token=TOKEN”,
! “status”: 200,
! “headers”: {
! “Accept-Language”: “en”
! },
! “responseLength”: 154,
! “time”: “2017-07-06T18:26:31.787Z”
! },
! {
! “type”: “log:message”,
! “level”: 4,
! “message”: “[Commands] Executing checkForServerUpdates”,
! “time”: “2017-07-06T18:26:31.788Z”
! },
! {
! “type”: “ajax”,
! “url”: “http://127.0.0.1:32400/myplex/refreshReachability?X-Plex-Product=Plex%20Web&X-Plex-Version=3.9.1&X-Plex-Client-Identifier=49rkjut9jjc7d3qrubgt8743&X-Plex-Platform=Safari&X-Plex-Platform-Version=10.1&X-Plex-Device=OSX&X-Plex-Device-Name=Plex%20Web%20(Safari)&X-Plex-Device-Screen-Resolution=1508x823%2C1920x1080&X-Plex-Token=TOKEN”,
! “status”: 200,
! “headers”: {
! “Accept-Language”: “en”
! },
! “responseLength”: 0,
! “time”: “2017-07-06T18:26:32.239Z”
! },
! {
! “type”: “ajax”,
! “url”: “http://127.0.0.1:32400/updater/check?download=0&X-Plex-Product=Plex%20Web&X-Plex-Version=3.9.1&X-Plex-Client-Identifier=49rkjut9jjc7d3qrubgt8743&X-Plex-Platform=Safari&X-Plex-Platform-Version=10.1&X-Plex-Device=OSX&X-Plex-Device-Name=Plex%20Web%20(Safari)&X-Plex-Device-Screen-Resolution=1508x823%2C1920x1080&X-Plex-Token=TOKEN”,
! “status”: 200,
! “headers”: {
! “Accept-Language”: “en”
! },
! “responseLength”: 0,
! “time”: “2017-07-06T18:26:32.278Z”
! },
! {
! “type”: “ajax”,
! “url”: “http://127.0.0.1:32400/myplex/account?X-Plex-Product=Plex%20Web&X-Plex-Version=3.9.1&X-Plex-Client-Identifier=49rkjut9jjc7d3qrubgt8743&X-Plex-Platform=Safari&X-Plex-Platform-Version=10.1&X-Plex-Device=OSX&X-Plex-Device-Name=Plex%20Web%20(Safari)&X-Plex-Device-Screen-Resolution=1508x823%2C1920x1080&X-Plex-Token=TOKEN”,
! “status”: 200,
! “headers”: {
! “Accept-Language”: “en”
! },
! “responseLength”: 584,
! “time”: “2017-07-06T18:26:32.967Z”
! },
! {
! “type”: “log:message”,
! “level”: 4,
! “message”: “[Servers] Populate any server chose Headquarters (Mac Mini) where servers = Headquarters (Mac Mini), plex.tv”,
! “time”: “2017-07-06T18:26:34.743Z”
! },
! {
! “type”: “navigation”,
! “route”: “webSettings”,
! “args”: [
! null
! ],
! “fragment”: “#!/settings/web”,
! “time”: “2017-07-06T18:26:34.755Z”
! },
! {
! “type”: “navigation”,
! “route”: “logs”,
! “args”: [
! null
! ],
! “fragment”: “#!/logs”,
! “time”: “2017-07-06T18:26:37.501Z”
! },
! {
! “type”: “log:message”,
! “level”: 2,
! “message”: “[Companion] Opening long poll to Headquarters (Mac Mini) at http://127.0.0.1:32400/player/proxy/poll”,
! “time”: “2017-07-06T18:26:39.837Z”
! },
! {
! “type”: “ajax”,
! “url”: “http://127.0.0.1:32400/player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=3.9.1&X-Plex-Client-Identifier=49rkjut9jjc7d3qrubgt8743&X-Plex-Platform=Safari&X-Plex-Platform-Version=10.1&X-Plex-Device=OSX&X-Plex-Device-Name=Plex%20Web%20(Safari)&X-Plex-Device-Screen-Resolution=1508x823%2C1920x1080&X-Plex-Token=TOKEN”,
! “status”: 200,
! “headers”: {
! “Accept-Language”: “en”
! },
! “responseLength”: 0,
! “time”: “2017-07-06T18:26:39.839Z”
! },
! {
! “type”: “log:message”,
! “level”: 2,
! “message”: “[Companion] Poll connection successfully opened with Headquarters (Mac Mini)”,
! “time”: “2017-07-06T18:26:44.839Z”
! }
! ]

3

I don’t have a PMS folder in Library/Application Support. Even so, I have found and deleted any files associated with plex and reinstalled the server app after deleting the trash and restarting the computer.

4

@SamCimino said:
I don’t have a PMS folder in Library/Application Support.

Correct, but that isn’t the path it specified. Enter ~/Library/Application Support into Go → Go to folder in finder.

5

My bad, I was dumb! That seemed to work though. Thank You!