Plex Crash Uploader.log shows a crash file was uploaded to Plex yesterday at 13:36:
Dec 29, 2021 13:36:46.584 [0x7f3637974848] INFO - Successfully reported 78aee20b-2eae-4515-73029395-c20748e9 (only Plex employees can view those uploads).
The info for that time period had already rolled out of the main Plex Media Server.log files when
the logs were pulled this morning (Dec 30, 2021 06:58:10.014). The last entry in Plex Media Server.5.log occurred Dec 29, 2021 20:19:31.928.
The log files show Plex running normally, scanning files.
One more suggestion: Instead of adding all the photos at once, take a “divide & conquer” approach.
-
Remove /volume1/photo from Plex. If it is the only folder in the library, then delete the library. Then empty trash, clean bundles, & optimize the database. See the Plex Dance support document. You’re not “dancing” any files, but it shows the steps.
-
Create a new “photos2” folder somewhere on the NAS, and make sure the user PlexMediaServer has read/write permissions for it and all its contents.
-
Create a new photo library and add the new “photos2” folder.
-
Copy (not move) files from /volume1/photo to photos2 in batches, keeping the same folder/file structure. This lets you do whatever you want with photos2 and not harm your original files in /volume1/photo.
-
Wait for Plex to finish processing each batch before proceeding with the next one.
Adjust/tweak as needed. If a certain batch causes Plex to crash then try a different batch. That can help find out if the problem is with a certain file, file type, quantity of files, etc.
When the crash is reproducible, restart Plex, wait 5 minutes for Plex to fully start, then pull the log files. The log files will then cover the timeline of the crash and the Plex startup sequence (both are important).
Hopefully this will help diagnose why Plex is crashing when photos are added.
