Server settings unavailable, Server crashing regularly

[FabulousFadz]

Server Version#: 1.27.1.5916
Player Version#: NA

For the last few updates, Plex has been crashing regularly. The frequency is impossible to calculate because I often cannot complete an episode of any show I’m watching or any movie before having to restart it. I have commented on this topic - Server Crashes every Day - Plex Media Server / Desktops & Laptops - Plex Forum

In addition to this, I cannot see anything in the settings that can allow me to debug by checking the logs or backup library, add or edit library settings…

In the screenshot above, every link in that section just causes it to spin until it says the settings are unavailable. I’ve had to rollback a few times to get it to stay on but can’t keep doing that and wanted to know if there’s a more permanent solution.

I don’t want to reinstall without backing up my library. I don’t mind losing my play history, but I have family members and friends who watch stuff on my server and wouldn’t want to inconvenience them (any further - because I keep getting told they can’t connect).

[FordGuy61]

1. You can manually retrieve the server logs from the Plex Data Folder.
   
   If you’ve never looked at the log files before, Plex Media Server.log (and .1 to .5) are a good place to start.
   
   Alternately, ZIP the entire log folder and attach to the thread.

2. Check for database corruption. See Repair a Corrupted Database.
   
   If the database is corrupt, follow the repair procedure in the document. You can also try restoring from a backup. See Restore a Database Backed Up via ‘Scheduled Tasks’. Test the backup for corruption before using it with your server.

[Ianik12]

Hi,
I had the same issues. I opened a topic but nobody was really able to help me.
I provided logs.

I tried to give full control on my drive where Plex data are installed as explained in this topic:

Server settings unavailable

Server Version#: 1.15.8.1198 Player Version#: 3.102.0 Recently, I have run into an issue where my server will take about 3 minutes to start Plex and will result in showing “Server settings unavailable”. Leading up to this, an unclean shutdown occurred and corrupted the library database. I have rolled this back (From a Plex automatic database backup from 3 days ago) but now I am encountering this issue. I did find that running Plex media server as administrator resolves the “Server settings un…

But I still have the issue.

[FabulousFadz]

Thanks. I was able to check if the database was corrupt. It was fine and any attempts to fix the issue failed but because the database was fine, I made the decision to back it up. Uninstall. Deleting other folders such as Media, and Metadata, then reinstalled it. Before running the placed the backed-up copy of the database back in the folder.

After starting the server, it started to get the metadata back, re-detected intros and all. But the main thing is I was able to watch my shows without interruption. The only downside is that I lost a few days of watch history so people will have to manually mark a couple of episodes as watched but I can live with that.

Thanks for your help.